Account Manager (Midlands)

Account Manager

Remote/field based - Midlands (Postcodes B, CV, DE, DY, HP, OX, ST, TF, WR, WS, WV)

Salary: £30,000 plus commission (OTE £50,000+)

You know that successful account management is built on relationships, proactiveness and continuous improvement. You are a trusted advisor, crafting tailor-made solutions that boost your clients’ performance, cater to their evolving needs, and far exceed their expectations. This is your chance to join our high-growth team and make a real impact on client success and see your efforts directly influence our business growth.
We have an exciting Account Manager opportunity to join the growing UniHomes Business Development team. Your ultimate mission will be to drive client success by meticulously monitoring and analysing data to enhance their existing performance.
You will be the primary point of contact for our clients in the Midlands. You will work from home, and this role will require regular field visits; hence, a valid UK driving license is required. You will be visiting clients on average one day per week and there will be occasional overnight stays.
Reporting directly to a Senior Account Manager, you will work closely with a team of account managers, collaborating to identify key trends and areas for improvement. All the while, you'll be aligning your efforts with team and company objectives. Additionally, you will work in tandem with our business support team to ensure that all your clients' administrative needs are seamlessly met.

Key responsibilities:

• Develop and maintain robust relationships with key clients, serving as their main point of contact.
• Maximise client satisfaction, identify new business opportunities, and negotiate contracts with key clients to boost company revenue.
• Manage multiple accounts without compromising service quality, ensuring clients are aware of our full range of products and services.
• Monitor KPIs (key performance indicators), analyse data, and identify trends to maximise client growth and enhance business development strategies.
• Compile reports on client progression and success, delivering on key performance indicators (KPIs).
• Work closely with the business development and business support teams to support team objectives and ensure clients' administrative needs are met, with a particular focus on onboarding new clients and embedding best practices from day one to ensure a long-lasting and successful partnership.
• Assist in marketing and technology activities, maintaining high standards of account data in our CRM.

Skills and experience:

• Proven experience in B2B account management, ideally in the PropTech, property lettings or student accommodation sector.
• Excellent oral and written communication skills with the ability to build rapport with clients and colleagues.
• Strong problem-solving skills and adaptability, able to think quickly and stay calm under pressure. 
• Exceptional negotiation skills and the ability to lead and influence, particularly when handling difficult conversations.
• A commitment to always delivering exceptional customer service.
• Ability to collaborate effectively within a team, contributing to shared goals and success and sharing best practices with team members.
• A keen interest in and understanding of industry trends and market dynamics.
• Maintain a professional and courteous demeanour with both staff and clients.
• Excellent prioritising and time management skills.
• Self-confidence, drive, and the desire to continually improve.
• Exceptional listening and presentation skills.
• Proficiency in Microsoft Office; prior experience with Salesforce CRM is preferred but not essential (training will be provided).
• A full valid UK driving license and willingness to travel frequently.
• A suitable home/remote working environment and presence in the Midlands.

About us: 

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
 
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in over 60 university cities and towns across the UK, and we have huge ambitions for 2024.
 
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.
We are a team driven and united by our core values:

• Lead the Way
• In it Together 
• Customers Matter
• Keep it Simple 
• Rise Above Challenges 
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

When you do occasionally visit our state-of-the-art offices in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks and pool table. Our comprehensive benefits package includes holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.