Account Manager, Mid-Market

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager, Mid-Market in United States.

This role focuses on managing and expanding relationships with mid-market customers, driving long-term value through strategic account growth and retention. You will act as a trusted advisor to key stakeholders, helping customers unlock more value from the platform through upsells, cross-sells, and contract expansions. The position combines commercial ownership with relationship management, requiring strong consultative selling skills and the ability to navigate multi-stakeholder environments. You will collaborate closely with Customer Success teams to ensure customer satisfaction, run structured business reviews, and identify opportunities for deeper engagement. This is a high-impact role where your work directly influences revenue growth and customer loyalty. The environment is collaborative, customer-focused, and built around continuous improvement and proactive account management.

• Manage and grow a portfolio of mid-market accounts by driving expansion, upsell, and cross-sell opportunities.
• Lead commercial discussions related to renewals, contract upgrades, and multi-year agreements.
• Build and maintain strong relationships with key stakeholders, including senior decision-makers and executive-level contacts.
• Partner with Customer Success teams to conduct Quarterly Business Reviews and reinforce customer value.
• Develop and execute account strategies to identify growth opportunities and maximize customer lifetime value.
• Monitor at-risk accounts and implement proactive retention strategies to minimize churn.
• Educate customers on product value, higher-tier offerings, and expansion opportunities.
• Collaborate with cross-functional teams including Product, Marketing, and Customer Success to improve the customer experience.

Requirements:

• 3+ years of experience in mid-market or enterprise SaaS account management, strategic sales, or similar roles.
• Proven success managing complex sales cycles and deals typically exceeding 25K ACV.
• Experience working with multiple stakeholders and senior-level decision-makers.
• Strong background in consultative selling and account expansion strategies.
• Ability to lead Quarterly Business Reviews and long-term customer engagement processes.
• Experience using CRM systems such as Salesforce or HubSpot for pipeline and account management.
• Strong communication and presentation skills, adaptable to both technical and non-technical audiences.
• Strategic thinker with the ability to balance relationship management and revenue execution.
• Bachelor’s degree in Business or related field preferred.
• Growth mindset with strong problem-solving and adaptability skills.

Benefits:

• Competitive base salary starting at 70,000 USD with average on-target earnings around 118,000 USD.
• Equity package offering long-term participation in company success.
• Flexible and supportive work culture focused on autonomy and accountability.
• Opportunity to work in a customer-obsessed, growth-driven environment.
• Collaborative team structure with strong cross-functional support.
• Career development opportunities and continuous learning culture.
• Inclusive workplace committed to diversity, respect, and equal opportunity.