Account Manager

About Vouch:

Vouch is the risk advisor that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology life sciences and professional services. Our clients are ambitious leaders building complex businesses and we help them manage risk with tailored advice smart coverage and responsive service.

Backed by over $200M from world-class investors Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction speed up decisions and give our clients the confidence to move faster.

Why should you join our team and Vouch?
 

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability but Vouch is also the preferred insurance provider to customers of Y Combinator Brex Carta and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are"Be Client Obsessed" "Own it together" "Act with integrity and empathy" "Stay Curious and Grow" and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees across the U.S. with offices in San Francisco Chicago and New York City. This role is aligned to our SF or NY office. While this role has hybrid work flexibility  we require team members to be in the office at least three days per week (Tuesday Wednesday  and Thursday) to foster close collaboration and team building.

Why this role matters:

As a Success team member you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. This position will be responsible for guiding existing customers through any insurance questions they may have day-to-day servicing of accounts renewal business supporting client needs when changing coverage and ensuring a great experience for all Vouch customers.

We pride ourselves on making things fast easy and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation. 

What you'll do: 

• Establish trusted relationships with our customers
• Retain existing Vouch clients during their renewal process
• Analyze existing insurance packages and evaluate risk 
• Deliver consistent and timely follow-up in response to client requests and issues
• Manage growing accounts including advising clients on risk solutions and selling more products
• Effectively use Direct Carrier and Wholesale Broker platforms to secure alternative quotes and manage existing policies including the preparation and presentation of submissions
• Construct and present customized insurance packages to clients
• Ensure clients are comfortable with and able to utilize the tools/services available through the Vouch platform
• Drive additional value by identifying follow-up opportunities for Vouch
• Collaborate with billing and Policy Administration teams on client/carrier instructions and assist in collections as needed
  
   

About you:

• 2+ years of sales brokerage customer service or other client-facing experience – within the insurance industry preferred
• Strong communication and organizational skills
• Able to be agile and thrive in a fast-paced environment
• Possess a competitive drive to outperform peers and continuously improve hard and soft skills
• Dependable positive and detail-oriented with excellent follow-through skills
• Active/Current Property and Casualty License
• Ability to drive success through ambiguous and complex situations 
• Takes initiative to problem solve when meeting resistance

Nice to have:

• Exposure to and passion for early-stage startups and/or high-growth environments
• A background in insurance or other regulated categories 
• Prior experience in a quota-carrying role with responsibility for achieving individual quantitative  goals
  
   

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health dental and vision insurance
• 🍼 Parental leave
• 🌴 Flexible vacation time 
• 🪷 Wellness allowance
• 🛜 Technology allowance
• 📚 Company-sponsored personal and professional development
• 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
• 🧘 Wellbeing: access to many wellbeing perks including  Peloton Fetch OneMedical Headspace care+ etc.
• 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members offering goal setting and check-ins development discussions and promotion opportunities.
  
   

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role

#LI-HT1

Compensation philosophy:
The On Target Earnings (OTE) for this role are $90000 - $95000 per year depending on experience.  

($65000 - $70000 base salary + $25000 variable compensation)

The base salary listed in the job posting represents what you can expect to earn on an annualized basis. This role is hourly and non-exempt with overtime eligibility for hours worked over 40 in a week.

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors including qualifications for the role experience level skill set location and business need. The base pay range provided is subject to change and may be modified in the future.

What We Do

At Vouch we believe business insurance should move at the speed of innovation. Legacy insurance providers can’t keep up with the emerging risks of high-growth companies leaving clients stuck with outdated rigid coverage. Vouch is a modern insurance provider dedicated to the innovation economy. Backed by $185M in funding from world-class investors we’re reimagining business insurance—just as Stripe transformed payments and Brex reimagined credit cards. Our platform replaces complex legacy processes with a streamlined tailored approach to risk management. Advanced technology simplifies every step while expert advisors negotiate coverage as dynamic as the industries we serve. With Vouch clients get the right coverage at the right price—and a team that scales with them.

Why Work With Us

Vouch is disrupting a very large market with a world-class team. We believe in putting our people first and are just getting going on our journey.

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