Accounts Receivable Specialist

What You'll Do

Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team fostering strong relationships and clear communication.
Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests accessorial approvals and other time-sensitive tasks.
Aging and Unbilled Management: Monitor AR aging and unbilled reports working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
Collections and Metrics: Collect past-due invoices meet aging metrics and address payment delays proactively to maintain cash flow.
Customer Engagement: Build and maintain strong relationships with key customers ensuring timely payments and resolving concerns effectively.
Invoicing Oversight: Manage invoicing processes including document collection invoicing uploads billing methods and timely submission to customers ensuring accuracy and compliance with customer requirements.
Payment Terms Communication: Clearly communicate payment terms and expectations to customers providing support for ACH payment setups as needed.
Documentation and Analysis: Maintain detailed notes on payment status analyze accessorial charges and ensure accurate billing approvals.
Discrepancy Resolution: Investigate and resolve short payments overpayments misapplied funds unapplied cash and other payment discrepancies in collaboration with BizDev and CashApp teams.
Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs cash allocation and process improvements.
Standard Operating Procedures (SOPs): Develop document and enforce SOPs for invoicing and load-building requirements.

Qualifications

Bachelor's Degree in Accounting Finance or a related field
2+ years experience in a customer operations role
Industry experience required
Oracle NetSuite experience & expert knowledge of Microsoft Suite with an emphasis on Excel
Excellent written and verbal communication skills
Maturity to work effectively in negotiation discussions with customer and sales reps
Expert knowledge of Microsoft Suite with an emphasis on Excel-ability to do vlookups and pivot tables is required
Self-starter with ability to work independently and as a team
Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
Ability to handle a heavy workload and adaptability to work in fast paced environment

The Perks of Working With Us

Take advantage of our comprehensive benefits package including medical dental vision life disability and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Enjoy office wide engagement activities team events happy hours and more!
Leave the suit and tie at home; our dress code is casual.
Work in the booming city of Austin TX – we are in a convenient location close to the airport and downtown.
Park your car for free on site!
Start your morning with a specialty drink from our fully stocked coffee bar Broker’s Brew.
Sweat it out with the team at our onsite gym.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area we offer relocation packages.

What We Do

Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin Texas with 10 locations across North America. Founded in 2014 Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2000 employees 5500 customers and 10000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive 'We Deliver So You Can.“ For more information visit www.arrivelogistics.com.

Why Work With Us

We are an ambitious high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years Arrive surpassed 30000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.

Gallery