Advertiser Success Account Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are looking for an experienced Account Manager who can support and drive high valued performance results for Instacart's ad products through optimizations and upsells while communicating the value of Instacart to partners.

About the Team - The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on being customer-obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers.

About the Job

• Collaborate with the Sales Team to build trusted CPG relationships
• Serve as the main point of contact for all pre and post sale activities including media planning, campaign reporting, optimization and performance
• Create media plans matching partner goals and provide ad product offerings to partners
• Provide weekly reports to advertisers with sound optimizations to improve campaign performance and achieve advertisers' KPI
• Lead CPG cadence calls to present campaign and category insights with a data driven approach; use data to tell stories to show impact of ad campaigns
• Present compelling category and advertiser specific business trends and insights
• Proactively pitch cross-sell and upsell opportunities to advertisers
• Be a partner advocate during pilots and internal cross functional feedback sessions
• Compile campaign wrap reports owing follow up and actionable takeaways
• Partner with cross functional teams and spearhead the creation of the Quarterly Business Review; present campaign insights to CPG advertisers with an analytical mindset
• Develop a deep understanding of Instacart's evolving full funnel advertising suite and strategy
• Actively participates in gap to goal planning and manages quota over multiple business units

About You

Minimum Qualifications

• Undergraduate college degree (BA/BS) required
• 3+ years of similar work experience
• Proven track record of building strong customer relationships
• Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
• Intermediate skills with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides)
• Ability to work independently, manage multiple priorities and take initiative in a high paced environment
• Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders
• High attention to detail, exceptional organizational skills and creative problem solver

Preferred Qualifications

• BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred
• Comfortable using Salesforce to track and optimize impact
• Comfortable pulling data from Tableau, and Mode
• Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$88,000-$98,000 USD

WA

$85,000-$94,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$81,000-$90,000 USD

All other states

$73,000-$81,000 USD