Agent Engagement Manager (Account Management)

Join VillageMD as an Agent Engagement Manager, this is a remote position based in the Phoenix, AZ market.

Join the frontlines of today's healthcare transformation.

Why VillageMD?

At VillageMD, we're looking for an Agent Engagement Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Agent Engagement Manager is an integral part of the Community Outreach team at VillageMD. You will work across a range of departments within the organization to develop the managed care growth programs so that they are aligned to the organization’s strategic vision. This person plays a key role during Annual Election Period, by identifying and building relationships with qualified and engaged agents, while supporting the success of their activity, within your market.

How you can make a difference:

• Establish and manage relationships with brokers, health plans and community influencers who have relationships with individuals on Medicare
• Train brokers on the VillageMD Engagement Program value proposition, policies, procedures, processes, and updates to new and existing partner agents within market; identify and provide training to partner agents
• Engage in educational interventions with agents to support collaborative relationships with grassroots and clinic related activities with VillageMD’s Community Outreach teams
• Identify agents aligned with our mission who understand our patient demographics and communities
• Communicate VillageMD’s policies, procedures, processes, and updates to new and existing partner agents within market; identify and provide training to partner agents
• Collaborate with regional internal growth partners in accomplishing targets by networking and coordinating events with Agents, Community Outreach Team, and Payor leadership
• Successfully coordinate, communicate, and resolve complaints and grievances involving broker activity
• Communicate, network, and partner with local insurance plan leaders on collaborative activities that mutually benefit the growth of VillageMD, payors and the agents
• Function as a liaison between brokers and internal operations
• Train and educate practice staff and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable partner agents to foster mutual growth in the catchment areas of VillageMD
• Conduct semi-annual broker meetings as a forum to inform and receive feedback from brokers
• Create and implement payor market plans to meet growth and market goals
• Evaluate, strategize, and develop professional FMO, General Agency, and Payor presentations
• Maintain current knowledge of Medicare, Medicaid, and health economic trends in order discuss and provide input to prospective partners
• Develop and execute a training program that includes at minimum all required yearly training as well as ongoing training for agent partners
• Provide market reports and analysis of results to appropriate management and leadership
• Ensure compliance with State and Federal laws, rules, regulations, and applicable contracts
• Lead reoccurring payer partner meetings: Participate in all other assigned and relevant teams and committees
• Engage and communicate effectively and frequently through various means to build relationships and motivate agents
• Work closely with the Community Outreach teams to build and maintain relationships and steady referral base from insurance agents, insurance payers and field marketing organizations

Skills for success:

• You have high emotional intelligence, the ability to forge meaningful relationships, and can successfully navigate diverse stakeholder groups
• You are highly collaborative, yet skilled at influencing others to achieve results
• Experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
• You are solution-oriented and have a passion for being hands-on in problem-solving and execution
• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes

Experience to drive change:

• A demonstrated track record of high performance in program development and management
• 2-4 years experience working with Medicare, Medicaid and Medicare Advantage plans; previous broker, agent, or payor within healthcare a plus
• Experience developing and relationships with insurance payers and Field Marketing Organizations preferred
• Proficient PC and Microsoft Office skills
• Strong interpersonal, organizational, and time management skills
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Highest degree of honesty and fairness
• Community health experience preferred
• Sales background preferred, but not required
• US work authorization
• Fluency in Spanish to serve patients in the communities we operate (where necessary)

How you will thrive:

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference:

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.