AI Conversation Designer

About the Role

The AI Conversation Designer will build, test, and scale chatbots in numerous e-commerce settings using an in-house chatbot coding language and generative AI. In this role, you will optimize and build conversation flows with the goal of converting and supporting customers. You’ll be proficient in LLM prompting and LLM applications and you will develop captivating content for our existing chatbots. 

Leveraging your analytical and problem-solving skills, you’ll assess the accuracy and coherence of bots, and review customer transcripts to identify gaps in the conversation design. The AI Conversation Designer will excel at conversation design across the customer lifecycle, from point of sale to customer care.

What You’ll Do

• Create AI chatbots to deliver an effective and delightful conversational experience 
• Harness generative AI solutions (such as prompt engineering, output evaluation, fine-tuning, etc.) in various bot contexts 
• Craft compelling content for our existing chatbots 
• Define an efficient process for identifying targeted follow-up questions based on keywords 
• Optimize existing conversation flows and build new ones that engage, convert, and support customers  
• Evaluate whether bots are accurate and coherent, review customer transcripts to identify gaps in the conversation design, and modify the chatbot to fill those gaps 
• Work with the Analytics team to measure and quantify the impact of improvements 
• Conduct linguistic and functional quality assurance of the chatbot 
• Work closely with Product Managers to identify new testing opportunities and conversational strategies  

What We’re Looking For

• 1+ years of experience in Conversation Design, Programming, or Computational Linguistics 
• Strong knowledge in developing chatbots or working on AI projects 
• Exceptional logical, analytical, and organizational skills 
• Basic understanding of NLP techniques, libraries, or toolkits as well as Regular Expression (Regex), Python, or ChatScript 
• Understanding technologies and platforms such as Dialogflow, Watson, VoiceFlow, etc. and how they impact conversation designs 
• Intermediate or higher proficiency in LLM prompting and LLM applications 
• Intermediate or higher proficiency in Microsoft Excel 
• Excellent business judgement and analytical problem-solving skills 
• Ability to take direction and work autonomously once briefed 
• Proficiency PowerBI and/or Google Analytics preferred  
• Familiarity with Agile or experience working in scrum sprints preferred  
• Familiarity with Microsoft Teams is a plus 
• Familiarity with Azure Boards and/or Asana, more broadly project management software 
• Experience in Python or C++ highly preferred  
• Bachelor’s degree, Master’s Degree or PhD in Computer Science, Linguistics, Computational Linguistics, or a related field  

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE