Americas Workplace Lead

Notion is an in-person company across our global offices and we believe creative magic happens when we collaborate together in the same space. We’re looking for an AMER Workplace Lead to own the strategy and day to day excellence of our San Francisco and New York offices.

In this role you’ll lead a team that delivers a consistent high-quality distinctly-Notion workplace experience balancing operational rigor people-first service and a strong point of view on how space and in-person rituals help teams do their best work. You’ll be the regional leader and “bar raiser” for workplace operations and employee (Notino) experience while partnering closely with cross functional teams (Security IT People Finance Recruiting Comms Events Real Estate/Build etc.) to keep our offices running smoothly and evolving thoughtfully.

This role reports to the Global Head of Notino Experience and is based in San Francisco CA.

Regional leadership (SF + NYC)

• Own the local Notino experience for SF + NYC: setting clear standards rhythms and service expectations.

• Translate company operating rhythms and in-office philosophy into practical local execution so it’s easy (and delightful) for teams to show up and do great work.

• Serve as the senior point of contact for AMER workplace escalations sensitive issues and high visibility moments.

People leadership + team development

• Lead coach and develop a multisite team (Workplace Experience Leads/Coordinators Front Desk/Concierge support contractors vendors) including hiring onboarding performance management and career growth.

• Build a high-trust high-agency team culture: clear DRIs great handoffs durable coverage and calm execution during peak moments.

Operational excellence + facilities management

• Ensure reliable day-to-day operations across both sites: front desk/guest flow badging/access processes mail/packages food & beverage amenities supplies cleaning repairs and vendor performance.

• Create and maintain scalable processes and documentation (SOPs run books vendor playbooks emergency procedures) that reduce single points of failure and enable consistent execution.

• Partner with Security and building management to uphold safety and compliance expectations (emergency preparedness drills incident response etc.).

Budgeting + vendor strategy

• Own site-level budgets across both hubs including forecasting tracking and making tradeoffs that protect what matters most.

• Manage key vendor relationships and contracts (negotiation renewals performance reviews) ensuring quality cost control and strong service levels.

Programs culture and “magical moments”

• Partner with Events/Comms/People to deliver in-office moments that strengthen connection to our business and our culture.

• Raise the bar on the everyday: space readiness meeting room experience hospitality and the small details that make coming in feel worth it.

Space planning + growth readiness

• Collaborate with Real Estate/Build and cross functional partners on moves/changes space planning and ongoing improvements that support team growth and evolving work patterns.

• Use data and feedback (employee sentiment office utilization recurring pain points) to prioritize improvements and measure impact.

• 8+ years in workplace operations / facilities / workplace experience (or similar) with multisite responsibility in a fast-paced environment.

• People management experience including leading while based in a different office than your local team; strong coaching and performance management fundamentals.

• Demonstrated ability to run complex operations with high standards: vendor management budgets escalation handling and building strong cross-functional partnerships.

• High judgment discretion and calm execution especially in ambiguous high visibility or time sensitive situations.

• You don’t need to be an AI expert but you’re curious and willing to adopt AI tools to work smarter and deliver better results. You believe that utilizing AI will allow us to do more of the work that matters most.

• Experience supporting offices in both San Francisco and New York (or similarly complex locations) including familiarity with building/vendor ecosystems.

• Experience partnering closely with Security and IT on access control incident response and workplace technology/AV.

• Experience scaling workplace programs through periods of growth office transitions or build projects.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description we still encourage you to apply. If you’re a builder at heart share our company values and enthusiastic about making software toolmaking ubiquitous we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco or New York City the estimated base salary range for this role is $165000 - $195000.

By clicking “Submit Application” I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144.

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What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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