Analyst Application Engineer

About this role

About the Role

You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the world’s leading financial institutions collectively managing approximately a quarter of global assets under management.

BlackRock is a global but close‑knit organization united by a common goal: delivering the highest level of service to our business partners and customers. We value diversity of thought background and experience and we invest seriously in our people through flexible time off collaborative work environments and strong career development opportunities.

In this role you will support business‑critical computing workloads real‑time and batch processing data transfer services application onboarding and upgrades and recovery procedures. You will work as part of a globally distributed team operating 24x7x365 to ensure the stability and reliability of production environments.

This position provides hands‑on exposure to large‑scale production systems and modern operational practices including automation observability and AI‑assisted operations.

If this excites you we’d like to talk.

Team Overview

The Service Management Operations Group monitors supports and administers production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions). The group acts as a first responder for incident detection troubleshooting resolution and escalation.

You will collaborate with experienced professionals across regions and technologies gaining exposure to a broad range of platforms and applications while contributing to service quality reliability and continuous operational improvement as part of the One BlackRock culture.

Key Responsibilities

1) Support reliability and availability of production systems

• Monitor production environments and respond to alerts and incidents according to documented procedures.
• Assist in maintaining availability performance and recovery objectives for critical workloads.
• Participate in incident reviews and help document root causes and follow‑up actions.

2) Operate signal‑driven monitoring and alerting

• Use monitoring and observability tools to identify system health issues and potential risks.
• Help validate alerts and distinguish real production impact from noise.
• Escalate issues appropriately based on impact urgency and runbooks.

3) Execute automation and runbooks (automation‑aware)

• Execute scripted remediation and automation for known failure scenarios.
• Follow defined guardrails approvals and audit requirements when performing recovery actions.
• Identify recurring manual tasks or failure patterns and suggest candidates for automation.

4) Partner with engineering on operability

• Work with engineering teams during deployments upgrades and production readiness activities.
• Provide operational feedback on monitoring gaps documentation quality and supportability issues.
• Help ensure services are observable recoverable and supportable in production.

5) Change‑aware production support

• Support change implementation by monitoring post‑change system behavior and health.
• Assist with capacity resilience and disaster recovery activities such as testing and exercises.
• Follow disciplined change and incident management processes.

6) Documentation evidence and operational hygiene

• Maintain accurate incident records handover notes and operational documentation.
• Support audit and compliance requests by gathering logs metrics and operational evidence.
• Contribute to continuous improvement through post‑incident learnings and process updates.

Qualifications / Competencies

• Bachelor’s degree in Computer Science Engineering Information Systems or equivalent practical experience.
• 0–3 years of experience in production support service management operations DevOps or related technical roles.
• Basic familiarity with Linux/Unix systems networking concepts and distributed applications.
• Exposure to monitoring/observability tools (metrics logs dashboards alerts).
• Understanding of incident management fundamentals and IT service management concepts.
• Interest in automation scripting and modern operational practices (e.g. reliability resiliency).
• Strong analytical skills attention to detail and ability to follow structured processes.
• Clear written and verbal communication skills; comfortable working in a global follow‑the‑sun team.
• Willingness to learn adapt and operate in a 24x7 production support environment.

Our benefits
To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being.  Our clients and the people they serve are saving for retirement paying for their children’s educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email [email protected]. All requests are treated in line with our privacy policy.

What We Do

As the world’s largest asset manager BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement home ownership and their children’s education. Our clients range from governments foundations and other large institutions to those investing on behalf of individuals including firefighters nurses teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven focused on clients and risk management and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world Aladdin combines powerful analytics and a common language to help investment teams make faster more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions simplify complexity and deliver investment strategies that meet people where they are. Whether it’s retirement planning wealth building or navigating market shifts we’re here to help clients invest more easily more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com

Why Work With Us

Without our people technology is irrelevant. When we combine the power of people with the power of technology we amplify our ability to create better outcomes for our employees clients shareholders and society alike.

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