Job Description
Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions compensation and benefits—can only be guaranteed on our official job board. For the latest listings and details please visit: https://job-boards.greenhouse.io/ninjatrader.
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003 NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.
So why work at NinjaTrader? Here you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading advocate for our customers and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do:
As an API Support Specialist you will work closely with vendors development teams and internal stakeholders to design support improve and maintain API integrations that drive seamless financial experiences for our expanding customer base. This role requires a blend of technical expertise problem-solving skills and cross-departmental collaboration to meet both business and technical objectives.
This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology supporting innovative API solutions and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects we encourage you to apply!
In this role you will:
- Provide first response technical support to firms through remote assistance calls addressing vendor inquiries and troubleshooting issues efficiently
- Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues
- Act as a key contributor to the launch of new products and services collaborating with Product Engineering and other departments
- Serve as part of the on-call rotation to respond to outages or partner issues ensuring reliable coverage and minimal disruption to operations
- Maintain active communication and support with API users via customer service channels
- Take ownership of the cases you handle following up with vendors to ensure inquiries are resolved completely
- Collaborate across multiple departments to ensure technical and business objectives are met
- Advocate for developers by driving feature requests and requirements with Product and Engineering teams
- Develop and maintain expertise in NinjaTrader’s product offerings technical design and API capabilities
What you'll need:
- Experience in API Support or 3+ years of software development
- Demonstrated expertise with WebSockets SQL JSON or using third-party REST APIs
- Demonstrated ability to manager and respond to time-sensitive incidents including participation in a periodic on-call rotation outside normal business hours
- Experience with JIRA ticketing systems GCP logs and BigQuery are a plus
- Experience with Java C++ .NET and other programming languages are a plus
- A passion for excellent documentation with strong oral and written communication skills
- Experience troubleshooting complex problems working effectively across multiple teams
- Availability for 1st shift hours: 5:00am–2:30pm or 8:00am–4:30pm CST (fairly flexible and customizable)
Compensation:
The salary range for this role will be $70000.00 - $80000.00 USD. In addition this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.
Location:
This is a fully remote role. Candidates must reside in one of the following states: California Colorado Florida Georgia Illinois Indiana Minnesota Missouri Montana New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Vermont Virginia Washington Washington DC Wisconsin.
Hybrid:
For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and Fridays. In addition to these weekly remote days we offer:
- 20 additional flex remote days annually
- 5 Company Wide Office-Optional weeks tied to major holidays
Our Core Benefits Include:
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health Vision Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
Top Skills
What the Team is Saying
What We Do
More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003 we've been building better futures for all traders by making futures trading more accessible scalable and user-friendly. As a bold innovative thought leader in the trading space we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support daily free education and analysis access to developer apps and much more. We believe in the power of innovation to drive futures trading forward. Together we continue to redefine what's possible in trading advocate for our customers and provide the best tools support and experiences to the fast-growing retail futures trading community. Located in Chicago our entrepreneurial employee-centric culture is inspiring innovative and inviting. We're committed to diversity equity and inclusivity so our team members feel at ease to be themselves and empowered to deliver the work they do best.
Why Work With Us
Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader you become part of an innovative forward-looking community that encourages creativity collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.
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Date Posted
04/01/2026
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