Application Support Analyst - L2

Req ID: 118988

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Analyst - L2 to join our team in Salt Lake City, Utah (US-UT), United States (US).

Job Responsibilities Include:

• Act as a key point of contact for operations & development teams to resolve business critical issues.
• Develop deep understanding of proprietary financial applications.
• Actively participate in Business Continuity Planning (BCP) activities.
• Scripting repeat support tasks to reduce risk and bring efficiency
• Analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

Basic Qualifications:

• 1 year of experience of application support experience (Production/ User)
• 3 years development experience with Java, or any other OO programming language (C++)
• 3 years development experience with Databases (DB2)
• Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information

Preferred Skills:

• Exceptional system / technical analysis
• Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.
• Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together.
• Excellent communication skills
• Proven development/support experience in large-scale, enterprise-style financial services applications
• Collaborating with end users to identify needs and opportunities for improved user interface
• Ability to work collaboratively in a geographically distributed team environment
• Familiarity with industry best practices around user experience theories and methodologies

• Experience in the Financial Service Industry
• Development experience, with support mindset

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Salt Lake City
Job Segment: Technical Support, User Experience, Help Desk, Information Technology, Developer, Technology