Application Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Engineer in India.

In this role, you will be part of a fast-paced, AI-driven fintech environment where you will ensure the stability, performance, and reliability of mission-critical applications used in financial decisioning workflows. You will work closely with engineering, product, and client-facing teams to troubleshoot production issues, analyze system behavior, and support continuous platform improvements. The role requires strong technical depth, problem-solving ability, and a sense of urgency when handling incidents impacting customers. You will also contribute to root cause analysis and long-term fixes that improve platform resilience. Operating in a 24/7 support model, you will collaborate across global teams in a remote-first setup. This is an opportunity to work on high-scale systems powering intelligent lending solutions and real-time data processing.

• Act as the first line of technical support for production issues affecting application performance, ensuring timely resolution and minimal downtime.
• Investigate, troubleshoot, and resolve client-reported incidents across multiple projects and workflows.
• Perform root cause analysis (RCA) for recurring or critical issues and drive long-term corrective actions.
• Provide clear reproduction steps and technical insights to engineering teams for bug fixes and enhancements.
• Monitor application health, ensure SLA adherence, and maintain system availability in a high-uptime environment.
• Collaborate with cross-functional teams to identify recurring issues and implement preventive solutions.
• Manage incidents using ticketing systems and ensure proper tracking, prioritization, and resolution ownership.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.
• 4+ years of experience in application support, production support, or similar technical support roles.
• Strong hands-on experience with SQL (queries, joins, tables, and data troubleshooting).
• Experience debugging or supporting web applications built on Java or Python-based frameworks.
• Familiarity with version control systems such as Git and GitHub.
• Experience working with incident management and ticketing tools (e.g., JIRA).
• Strong analytical and debugging skills with a problem-solving mindset.
• Excellent communication skills for client interaction and cross-team collaboration.
• Willingness to work in 24/7 rotational shifts.
• Exposure to cloud environments such as AWS is a plus.

Benefits

• Competitive compensation aligned with market standards, including performance-based incentives.
• ESOPs offering long-term growth and ownership opportunities.
• Flexible benefits package designed to support employee well-being.
• Unlimited PTO and flexible working arrangements.
• Opportunity to work in a high-growth, remote-first fintech environment.
• Exposure to industry-leading experts across engineering, product, and operations.
• Collaborative and inclusive culture focused on learning and career growth.