AppOps Engineer II

Ready to join a team that’s all in? At Imprivata we deliver unified access and security management programs that eliminate friction empowering healthcare and mission-critical organizations to work smarter faster and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity embraces challenge and fosters excitement. We are constantly raising the bar on what’s possible owning the outcome of our triumphs and trials staying nimble amidst change and cultivating an environment where we win together. Here your ideas matter your differences are celebrated and your work drives real results—for your career your teammates and our customers.

When you join Imprivata you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking an AppOps Engineer II to join our team. This is a hybrid opportunity based out of our Waltham MA; Austin TX; or St. Petersburg FL office.

Job Summary

The AppOps Engineer II is responsible for providing backend production support for our Access Compliance application and owning the resolution of monitoring-generated case work. This role troubleshoots debugs and performs root cause analysis on complex application and system issues providing durable fixes that help maintain customer uptime reliability functionality and performance. As part of the DevOps organization the AppOps Engineer II partners closely with DevOps InfraOps Engineering and Customer Support to resolve production issues improve operational quality and support a high-performing customer experience.

Duties and Responsibilities

• Provide backend production support for our Access Compliance application including investigation and resolution of monitoring-generated cases and customer-impacting issues. 
• Troubleshoot debug and root cause application database system network authentication and performance issues across production environments. 
• Maintain and support long-running application service processes including Java Tomcat Apache and related Linux service components. 
• Partner with DevOps InfraOps Engineering and Customer Support to document issues identify trends resolve bugs and implement durable fixes. 
• Manage and prioritize a case workload while meeting individual and team commitments service-level agreements and standard working schedule expectations. 
• Perform advanced application troubleshooting log analysis event correlation and root cause analysis to prevent recurring issues. 
• Create update and follow operational processes and knowledge documentation to improve team effectiveness and supportability. 
• Serve as a subject matter expert in at least one applicable work domain and share expertise with teammates and stakeholders. 
• Provide clear written and verbal communication to coworkers customers and cross-functional teams including translating complex technical issues for varied audiences. 
• Participate in after-hours support coverage on a rotation schedule as required. 
• Other duties as assigned and required. 

Required Qualifications

• Associate’s or higher degree in Information Technology Computer Science or equivalent experience. 
• 3+ years of relevant experience supporting applications and systems in a production environment. 
• Intermediate command-line Linux skills including exposure to Linux subsystems such as sysvinit and systemd. 
• Experience supporting database-backed applications such as MySQL. 
• Experience maintaining long-running application service processes such as Java Tomcat and Apache. 
• Intermediate scripting skills using Bash Perl Python or similar tools. 
• Strong problem-solving and root cause analysis capabilities including advanced troubleshooting log analysis and event correlation. 
• Basic networking knowledge including TCP/IP HTTP DNS SSH and SSH tunneling. 
• Ability to configure and troubleshoot application authentication including LDAP SSO or SAML. 
• Strong written and verbal communication skills with the ability to maintain positive collaborative relationships with coworkers and customers. 
• Ability to manage and prioritize multiple incoming work streams with strong time management and a sense of urgency. 

Desired Qualifications

• Experience with virtual and physical compute environments including on-premise and public cloud environments. 
• Exposure to monitoring systems and configuration such as Nagios. 
• Solid understanding of software delivery and application deployment methodologies. 
• Experience with source code repository systems such as GitHub. 
• Experience with Agile Scrum methodology. 
• Certifications in Linux public cloud MySQL or other related technologies. 
• Experience with Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems. 

This position offers a total compensation range of $86000.00 to $111000.00 (inclusive of base salary and variable compensation such as bonuses and incentives). In addition more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors such as a candidate’s location skills experience and qualifications.

At Imprivata we have a top-notch work environment developmental opportunities a competitive total rewards package and the desire to have fun. If you have the skills and qualifications as we have described above we want to hear from you!

Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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What We Do

For more than two decades Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast compliant and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device application and identity governance Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries we deliver solutions that improve efficiency safeguard data and drive digital transformation. At Imprivata our commitment goes beyond technology—we partner closely with our customers to ensure their success every step of the way.

Why Work With Us

At Imprivata every voice matters. We’re a global team driven by innovation compassion and collaboration. Together we live our values—Raise the Bar Own the Outcome Stay Nimble and Win Together—while making a real impact on healthcare technology and the communities we serve.

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