Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.
The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents Onboarding Consultants and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey. We are looking for a Staff Software Engineer to serve as a technical leader within our squad and help shape the future of how these teams operate. In this role you will drive the architectural direction of our systems deliver high-impact solutions across products and elevate the engineers around you. You will be a domain expert who partners with technical and non-technical stakeholders to define and execute on the highest-leverage opportunities for the team.
This is a role for an engineer who is equally comfortable writing code leading technical design and influencing decisions across the organization. Your work will contribute to a strong technical foundation that will carry Toast through the next decade and beyond.
A day in the life (Responsibilities)
- Own the technical direction of the Care & Onboarding platforms driving architectural decisions that improve scalability reliability and maintainability
- Lead design and delivery of large-scope initiatives from conception through production coordinating across teams and stakeholders
- Identify and resolve systemic technical challenges including complexity operational toil and cross-team dependencies
- Set and maintain a high bar for engineering quality through hands-on code contributions design reviews and mentorship
- Partner with product design and operations leadership to translate business strategy into technical plans
- Leverage AI-augmented development tools to increase development velocity and code quality
What you'll need to thrive (Requirements)
- 8+ years delivering complex backend systems at scale
- Mastery of Java Kotlin or another object-oriented language
- Deep proficiency in API lifecycle management including versioning documentation and deprecation
- Strong understanding of query languages data modeling and data distribution
- Demonstrated technical leadership with the ability to drive cross-team alignment and influence across engineering product and business stakeholders
- Bachelor's degree in Computer Science or a related field or equivalent practical experience
What will help you stand out (Nonessential Skills/Nice to Haves)
- Hands-on experience building with LLMs in production environments
- Familiarity with Workato or a similar iPaaS platform
- Prior work with Salesforce or other CRM platforms
- Comfort working with React and GraphQL
AI at Toast
At Toast one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic location. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredient—when they thrive we thrive. The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact [email protected].
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Skills Required
- 8+ years delivering complex backend systems at scale
- Mastery of Java Kotlin or another object-oriented language
- Deep proficiency in API lifecycle management
- Strong understanding of query languages data modeling and data distribution
- Demonstrated technical leadership
- Bachelor's degree in Computer Science or a related field or equivalent practical experience
What the Team is Saying
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business including point of sale payments supplier management digital ordering and delivery marketing and loyalty and team management. By serving as the restaurant operating system across dine-in takeout and delivery channels Toast helps restaurants increase revenue streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
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