Job Description
We are seeking an Assistant Director of Digital Product to lead and empower high‑performing product teams within the Insurance Solutions Risk Servicing function. This role is focused on all aspects of risk product disbursements including loans surrenders and withdrawals as well as legacy servicing tools including Service Request Center (SRC). In this role you will lead and develop multiple Product Managers and Business Analysts who define product direction solve complex business problems and drive execution. Partnering closely with engineering business partners and design you will enable your teams to deliver and maintain digital solutions that meet business objectives and cultivate strong stakeholder relationships to ensure alignment with departmental and enterprise strategy. This position requires a strategic product leader with strong cross-functional partnering skills demonstrated success delivering complex digital solutions and the ability to influence across multiple levels of the organization. Another core aspect of this role is to help define servicing strategy and developing new servicing experiences as part of transformation of existing legacy experiences.
What You'll Do:
- Vision: Define a 1-2-year product vision for a portfolio of products including how they deliver measurable business outcomes
Vision: Define a 1-2-year product vision for a portfolio of products including how they deliver measurable business outcomes - Talent & Growth: Lead mentor and develop Product Managers and Business Analysts; provide career mapping coaching and opportunities to grow domain expertise and skills
Talent & Growth: Lead mentor and develop Product Managers and Business Analysts; provide career mapping coaching and opportunities to grow domain expertise and skills - Product Lifecycle: Manage the full product life cycle from strategic planning build and execution maintenance/support through end-of-life retirement.
Product Lifecycle: Manage the full product life cycle from strategic planning build and execution maintenance/support through end-of-life retirement. - Goals: Set product objectives and key results for a product and drive teams to achieve them
Goals: Set product objectives and key results for a product and drive teams to achieve them - Roadmap: Provide high-level direction and support your teams across the product portfolio mapping epics and features and showing integration points with cross-functional partners
Roadmap: Provide high-level direction and support your teams across the product portfolio mapping epics and features and showing integration points with cross-functional partners - Defines the Product: Identify and validate problems and/or opportunities across multiple user groups and scenarios
Defines the Product: Identify and validate problems and/or opportunities across multiple user groups and scenarios - Cross-Functional Communication: Collaborate with engineering design actuarial and other partners to ensure alignment and achieve desired outcomes
Cross-Functional Communication: Collaborate with engineering design actuarial and other partners to ensure alignment and achieve desired outcomes - Prioritization: Set short- and long-term priorities for products and team development balancing tactical work with strategic initiatives
Prioritization: Set short- and long-term priorities for products and team development balancing tactical work with strategic initiatives - Requirements: Accountable for gathering higher level more complex product requirements and maintain a broad understanding of products in the portfolio; review and validate team-gathered requirements as needed
Requirements: Accountable for gathering higher level more complex product requirements and maintain a broad understanding of products in the portfolio; review and validate team-gathered requirements as needed - Stakeholder Alignment: Aligns stakeholders document high-level business requirements and manage vendor relationships RFPs or POCs as required
Stakeholder Alignment: Aligns stakeholders document high-level business requirements and manage vendor relationships RFPs or POCs as required - Performance Tracking: Help teams track progress against Key Results and balance priorities with corporate strategy and new product introductions
Performance Tracking: Help teams track progress against Key Results and balance priorities with corporate strategy and new product introductions - Execution: Partner with engineering and design to translate strategy into prioritized requirements user experiences and scalable solutions through your teams
Execution: Partner with engineering and design to translate strategy into prioritized requirements user experiences and scalable solutions through your teams - Quality & Compliance: Oversee delivery and lifecycle management to ensure products meet quality regulatory and performance expectations through your teams
Quality & Compliance: Oversee delivery and lifecycle management to ensure products meet quality regulatory and performance expectations through your teams - Governance & Engagement: Manage stakeholder engagement and governance with business owners compliance and enterprise leadership
Governance & Engagement: Manage stakeholder engagement and governance with business owners compliance and enterprise leadership - Data Driven Decision Making: Promote use of data and user research to inform decisions iterate on solutions and continuously improve outcomes
Data Driven Decision Making: Promote use of data and user research to inform decisions iterate on solutions and continuously improve outcomes - Culture & Leadership: Build a high-performance customer-centric culture that models NM behaviors and brings out the best in people
Culture & Leadership: Build a high-performance customer-centric culture that models NM behaviors and brings out the best in people - Change Leadership: Navigate organizational changes in reporting and operating models while maintaining team stability morale and delivery quality
Change Leadership: Navigate organizational changes in reporting and operating models while maintaining team stability morale and delivery quality - Ownership & Urgency: Demonstrate and instill a strong sense of ownership urgency and accountability across the team
Ownership & Urgency: Demonstrate and instill a strong sense of ownership urgency and accountability across the team
What You'll Bring to the Role:
- Bachelor's degree in computer science or an equivalent technical business or financial field
- 9+ years of working as a product manager on technology-powered product teams
- Deep business acumen with strong understanding of NM's insurance product offerings (Life DI LTC Annuities) is desired but not required
- Working knowledge in modern product discovery and delivery methodologies (e.g. Agile Lean Design Thinking)
- Exceptional verbal and written communication skills - able to tailor messages to both technical and non-technical audiences
- 3+ years of formal people management experience managing other product managers and business analysts
- Proven ability to operate and influence effectively within a complex matrixed organization
Skills You Have:
- Accountability: Holds self and their direct reports accountable for measurable high-quality timely and cost-effective results delivery and execution. Determines objectives sets priorities delegates work to direct reports and accepts responsibility for mistakes.
Accountability: Holds self and their direct reports accountable for measurable high-quality timely and cost-effective results delivery and execution. Determines objectives sets priorities delegates work to direct reports and accepts responsibility for mistakes. - Adaptive Communication: Formulates strategies to be used to convey complex information about services products systems or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
Adaptive Communication: Formulates strategies to be used to convey complex information about services products systems or processes to targeted audiences; communicates and liaises between technical and non-technical audiences. - Coaching & Mentoring: Develops others by providing actionable constructive feedback through the lens of technical expertise and offers guidance to others on how to leverage prioritize and develop skills to achieve one's goals and objectives.
Coaching & Mentoring: Develops others by providing actionable constructive feedback through the lens of technical expertise and offers guidance to others on how to leverage prioritize and develop skills to achieve one's goals and objectives. - Cross Functional Partnering & Planning: Facilitates collaboration communication coordination and planning with individuals and teams from different functions within the organization and who have different areas of expertise to achieve common goals.
Cross Functional Partnering & Planning: Facilitates collaboration communication coordination and planning with individuals and teams from different functions within the organization and who have different areas of expertise to achieve common goals. - Talent Development & Planning: Develops direct reports' skills based on organizational objectives evaluates skill gaps and manages succession planning to develop more capable direct reports diverse strong teams and better organizational performance in an equitable and inclusive manner.
Talent Development & Planning: Develops direct reports' skills based on organizational objectives evaluates skill gaps and manages succession planning to develop more capable direct reports diverse strong teams and better organizational performance in an equitable and inclusive manner.
Compensation Range:
Pay Range - Start:
$160000.00
Pay Range - End:
$240000.00
Geographic Specific Pay Structure:
Structure 110:
$176000.00 USD - $264000.00 USD
Structure 115:
$184000.00 USD - $276000.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However final salaries are based on a number of factors including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California New York City or other eligible location geographic specific pay structures compensation and benefits could be applicable click here to learn more.
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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas seek challenges assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills
Customer Centricity (NM) - Advanced Cross Functional Partnering & Planning (NM) - Advanced Technical & Digital Acumen (NM) - Intermediate Talent Development & Planning (NM) - Advanced Accountability (NM) - Advanced Vision Setting (NM) - Advanced Organizational & Political Savvy (NM) - Beginner Product Roadmap (NM) - Advanced Interpersonal Savvy (NM) - Intermediate Agile Results Delivery (NM) - Intermediate Production Reporting & Metrics (NM) - Advanced Competitive Benchmarking (NM) - Advanced Change Management (NM) - Beginner Strategic Thinking (NM) - Advanced Performance Analysis (NM) - Advanced Root Cause Analysis & Decision Quality (NM) - Advanced Continuous Improvement (NM) - Advanced Strategic Vision & Planning (NM) - Advanced Analytical Thinking (NM) - Intermediate Customer Analysis (NM) - Advanced Agile Product Ownership (NM) - Advanced Adaptive Communication (NM) - Advanced Business Acumen (NM) - Advanced Client Advocacy (NM) - Beginner Business Influence (NM) - Advanced Product Lifecycle (NM) - Advanced Facilitation (NM) - Beginner Learning Agility & Critical Thinking (NM) - Advanced Stakeholder Relationship (NM) - Intermediate Solution Design Oriented Thinking (NM) - Advanced
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We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks benefits and our commitment to a culture of belonging.
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What We Do
You’ll Like It Here At Northwestern Mutual we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years. Here you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs. We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/
Why Work With Us
We invest in our people. We know careers are about choices so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company our focus is our people — whether professional development or investments in the community.
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Date Posted
04/21/2026
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