Associate Account Manager

About the Role 

An A-LIGN Associate Account Manager will work as a branch of the Customer Success Team with our client accounts. With the guidance of the Senior Director and Senior Account Managers, they will execute client related tasks. Associate Account Managers are responsible for retaining their book of business, while maintaining good client relationships and Coordinating with the Account Executive team for on account expansion. Overall, in this role you will uphold the values of Partner, Serve and Lead. 

Reports to: Senior Director 

Pay Classification: Full-Time, Exempt  

Responsibilities 

• Retaining and increasing revenue for existing clients 
• Assisting with any client related follow up tasks or team projects  
• Maintaining a positive A-LIGN representation when speaking with clients  
• Proactively manage book of business to ensure we are maintaining open communication with our clients 
• Learning the nature of our work, industry terminology to represent our firm in a professional manner  
• Develop service line knowledge and sales skills to promote to an Account Manager 

EDUCATION 

Bachelor’s degree OR relevant work experience 

EXPERIENCE 

• Preferred, but not required, experience with at least one (1) year working in Sales, Customer Success, Account Management, Marketing or Professional Services/Auditing 

SKILLS 

• Ability to be responsive during non-traditional working hours due to span of control (EST – MST)  
• Strong computer/Microsoft Office skills  
• Ability to work individually as well as part of a team  
• Ability to meet deadlines and follow oral and written instructions  
• A high degree of flexibility, professionalism, and intellectual curiosity  
• Outgoing personality  
• Coachability  
• Excellent organizational skills
• Flexibility  
• Outstanding communication skills 
• Ability to problem solve 

BENEFITS

• Employer Paid Health, Vision, Dental 
• 401 (K) Plan with Employer Matching 
• Competitive Bonus Structure 
• Employer Paid Life Insurance and Disability Insurance 
• Generous Paid Time Off Plan 
• Virtual Employment
• Home Office Reimbursement 
• Vacation Bonus 
• Paid Office Closure December 24-January 1 
• Paid Holidays Schedule 
• Certification Reimbursement
• Flu Shot Reimbursement  

About A-LIGN 

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit  
www.A-LIGN.com. 

Come Work for A-LIGN! 

Apply online today at A-LIGN.com! 
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!