Associate Business Operations Analyst

As an Associate Business Operations Analyst you will be a key member in the Professional Services team in owning key responsibilities to support our customers and internal leaders. This position will partner closely with the Senior Manager of Services Business Operations, along with leaders within the Professional Services organization. This person will act as a key contributor towards tactical and strategic goals.
About the Team
This position is responsible for performing key operational activities that provide leaders a strong understanding of trends in areas such as Bookings, Revenue, Pricing and Discounting, Pipeline and Forecasting Management, Capacity Planning, etc. This role will partner cross-functionally with other teams including Sales, Support, and Finance. You will be successful if you thrive in a dynamic environment, collaborate effectively, and are eager to learn and make an impact
In This Role You Will:

• Support the resource management function through timely and accurate updates to our professional services automation tool including resource requests, assignments, and timecard reviews.
• Collaborate with the Operations Manager and business stakeholders to support and continuously improve the processes within the services organization
• Partner with leadership to drive out implement new processes to ensure efficiencies and visibility into staffing capacity and driving positive business outcomes for our customers
• Maintain, improve, and analyze existing financial models. Ensuring accuracy in the data to support leaders ability to make decisions

In Return You Will Bring:

• Bachelor's degree
• 1-3 years of experience in a project management or operational role
• Organizational skills and proven ability to manage high volume of activity effectively in a matrix resource environment
• You consider Excel/Google Sheets and PowerPoint old friends, not enemies
• Strong communication skills and team-driven focus is essential, as this team member will be expected to act independently as well as collaboratively with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

Nice to Have But Not Required:

• Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
• Experience with CRM or ERP Systems (NetSuite, SalesForce, or FinancialForce a plus but not required)
• Experience working in a consulting/services organization within a technology or management consulting company
• Experience with Data Visualization tools such as Tableau, PowerBI, etc.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
#LI-BK1