As an Associate Client Service Representative you'll manage client relationships process legal documents and address inquiries to enhance client satisfaction and retention.

Job Description
Associate Client Service Representative - Call Center
Wilmington DE (Hybrid)
Monday-Friday 11am-8pm
Are you passionate about delivering outstanding service? So are we.
We're seeking a Client Service Representative to join our Small Business Call Center team. In this role you'll serve as a key point of contact between our clients (other businesses) and internal CSC teams-helping clients meet important compliance requirements with accuracy efficiency and care.
At CSC we empower our service professionals to resolve inquiries confidently professionally and quickly. We'll support you with thorough training hands-on mentorship and opportunities for career growth. You bring the commitment to excellence. We'll provide the tools for success.
We're a team of dedicated people making a difference in global business and local communities. CSC is the business behind business®-and we're looking for someone who shares our values of quality service and continuous improvement.
Key Responsibilities

• Build trusted relationships with clients by understanding their unique needs and challenges.
• Research review and process corporate legal documents with accuracy and attention to detail.
• Respond to internal and external client inquiries via phone and email in a timely professional manner.
• Manage client portfolios prioritize tasks and meet time-sensitive deadlines.
• Maintain accurate records through data entry electronic filing and document retrieval.
• Navigate multiple systems and databases efficiently.
• Identify and recommend process improvements to enhance service quality and team performance.
• Contribute to client retention and growth by delivering proactive solutions-oriented service.

Qualifications and Skills

• 3-5 years of experience in customer service or administrative support.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage competing priorities in a fast-paced collaborative environment.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Strong analytical and problem-solving abilities.
• Experience with Salesforce or similar CRM systems is a plus.
• Self-starter with a proactive mindset and a passion for service.
• Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand.

Note: Candidates must be authorized to work in the U.S. without sponsorship.
About Us
CSC is a global business legal and financial services company based in Wilmington Delaware USA providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas Europe Asia Pacific and the Middle East and more than 8000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients communities and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits including annual success-sharing bonuses or commission plans based on individual performance. To learn more visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition our hiring leaders employees or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties responsibilities and qualifications.
About the Team
At CSC® we're always looking ahead finding ways to innovate challenge the status quo and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting developing and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards including Top Workplace USA Great Places to Work India and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing bonuses or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave tuition reimbursement referral bonuses and more.
• As business needs allow CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.