Credentialing Associate (Part-Time)

Provider Services supports all aspects of provider and organizational compliance across enrollment credentialing and licensure. This contract role is primarily responsible for organizational licensure management for peers and non-clinical staff ensuring all required licenses registrations and compliance items remain active current and audit-ready. This role will also provide backup support to provider enrollment and credentialing functions including follow-ups status tracking and system updates when required.

This role is critical to ensuring that all organizational licensure and provider-related compliance functions remain current accurate and audit-ready while also supporting broader Provider Services operations as needed.

• Target Hours: 30 per week

• Schedule: Monday–Friday (Flexible / Hybrid)

• Track monitor and maintain all organizational licenses and registrations across applicable states
• Manage renewals expirations and supporting documentation to ensure continuous compliance
• Maintain accurate and up-to-date records in internal systems trackers and shared drives
• Coordinate with internal teams and external agencies to obtain required documentation
• Research state-specific requirements regulations and compliance standards
• Prepare documentation for audits reviews and internal reporting
• Identify risks or gaps in licensure and escalate as needed

• Assist with payer enrollment submissions and follow-ups
• Update credentialing systems with application statuses and documentation
• Maintain provider records including licensure board certifications and supporting documents
• Track timelines and ensure submissions are progressing within expected turnaround times
• Support CAQH updates and general provider data maintenance
• Communicate with payers and internal stakeholders regarding status updates

• Maintain and update spreadsheets credentialing software and internal tracking tools
• Ensure all documentation is organized complete and easily accessible
• Generate basic reports on licensure and enrollment status as needed
• Document all actions taken for compliance and audit purposes

Required:

• 3+ years experience in healthcare administration credentialing enrollment and general compliance
• Strong organizational and tracking skills with high attention to detail
• Experience working with spreadsheets and document management systems
• Ability to manage multiple deadlines and priorities

Preferred:

• Experience with provider enrollment credentialing or licensing processes
• Knowledge of Medicare Medicaid and commercial payer processes
• Familiarity with CAQH and credentialing platforms
• Understanding of healthcare regulatory requirements

• Detail-oriented and deadline-driven
• Strong research and problem-solving skills
• Clear written and verbal communication
• Ability to work independently and as part of a team
• Adaptability in a fast-paced evolving environment

What We Do

firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved stigmatized and deprioritized. By building a service focused on whole-person care firsthand aims to find establish a trusting relationship with and support quality care for individuals living with complex experiences of SMI. Most importantly our goal is to be the trusted guide partner and first call for individuals we serve guiding them to a life of stability and independence. In doing so we will not only improve lives but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and as a result change the way our society supports those most impacted by serious mental illness.

Why Work With Us

Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot. Much of our team has a personal connection to the mental illness space and we come together from a wide variety of backgrounds to unite in this common mission.

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