Associate Customer Care Advisor

Associate Customer Care Advisor - Chennai , India (General Shift)

Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Toast Account Operations (TACO) campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments

About this roll* (Responsibilities) 

• Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets
• Carefully investigating inquiries concerning contracts, billing charges, or fees
• Providing clear and courteous information with a helpful and understanding approach to customer requests
• Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
• Collaborating closely with various teams and departments to ensure an exceptional customer experience
• Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
• Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences

Do you have the right ingredients?* (Requirements)

• 3 - 5  years of  customer service experience, working with customer billing inquiries and account management.
• SaaS background preferred.
• Experience in using Salesforce a.
• Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers.
• Easily adapting to a dynamic, fast-paced setting.
• Detail obsessed and a willingness to handle various tasks while ensuring efficiency.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required