Associate Customer Success Manager

About the Role: 

Unite us is hiring a self-motivated Associate Customer Success Manager with strong customer-facing skills and a passion for health and social care. This role will be responsible for supporting the Customer Success Team in managing customer deliverables, training and reporting requests, and facilitating a variety of projects supporting external customer needs and internal processes. This is a role that requires creative problem-solving and tactical thinking, with relationship-building at its core. You’ll be a key part of the Customer Success Team, so the ability to effectively manage projects and work well with others is a must.

What You'll Do:

• Assist CSMs and CS leadership in various customer requests and activities (reporting, licensing, creating customer-facing materials, meeting follow up, etc.)
• Conduct ad-hoc training on the Unite Us application for end users
• Assist with customer implementations as needed
• Work with internal Unite Us departments to resolve customer/user issues or concerns
• Prepare various reports for both internal and external use including quarterly business review presentations
• Provide general administrative support
• Own and manage a book of business with senior support and oversight from senior Customer Success team members 

You’re a great fit for this role if you have:

• Customer service experience such as customer support, account management, customer success, or internal services partner
• Experience managing a customer portfolio 
• Excellent communication and presentation skills – you’re an active listener who can tailor your message to a specific audience
• Comfort engaging with end-users and project leads to promote Unite Us, and generate buy-in across multiple stakeholder groups
• The ability to thrive in a variable and demanding startup environment - you are solutions-oriented, comfortable with ambiguity and highly adaptable
• A passion for healthcare or human services
• At Least 2 years in a customer service, account support, software or healthcare environment

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based
• Our target range for this position is $64,000-68,000
  ***This salary range represents our national target range for this role. Some geographic areas may have higher target ranges, including certain localities in Colorado.
• All team members in departments that must be available for in person meetings (currently Customer Success, Networks & Sales) must submit proof of Covid-19 vaccination and booster, or receive an approved accommodation. Accommodations will be reviewed and approved on an individual basis.
• You will only be contacted by a Unite Us team member with a Unite Us email address regarding any Unite Us job openings. We will never contact you through a third party.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LIREMOTE