Associate Director, Lawyer Success

Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
For this job we are currently only hiring candidates based in the United States. Due to current and anticipated future business needs, we are currently only interviewing candidates based in the U.S. Eastern time zone.
About the team & opportunity
Ontra is seeking an Associate Director, Lawyer Successto join its Legal Network team! Reporting to our Director, Legal Network Success, this person will work cross-functionally to increase revenue per law firm, drive network efficiency, and standardize Legal Network service quality.
The Associate Director will oversee a global team of Community Managers (CMs), who are each responsible for a region of lawyers/consultants within our Legal Network. CMs are embedded throughout the lawyer journey, proactively working to understand their firm's desired financial outcomes and help them unlock the value of our AI-backed technology. In addition to leading this high-performing team, this person will manage all activities related to Legal Network product enablement, performance management, and general engagement.
If you are passionate about people management and enjoy working with global teams to solve evolving and complex challenges, we'd love to get to know you!
What you'll do

• Develop and execute on a functional strategy in line with company and department objectives
• Manage and lead a global team of three,providing oversight, encouragement, and continuous development to our CMs and ensuring business outcomes are met
• Remove roadblocks by serving as the escalation point for CMs, helping clear external and internal blockers to enable the team to succeed
• Partner cross-functionally to draft and review policies, operational metrics, and company-wide processes to mobilize the Legal Network population to accomplish key business objectives
• Serve as the liaison between the Legal Network and our suite of product solutions, helping to navigate complex account-level issues with lawyers

What you'll bring

• Leadership: At least 3 years of hiring, training, managing, and developing full-time employees, preferably in a remotely distributed environment across multiple time zones and countries
• Customer success orientation: 7+ years of demonstrated experience in a customer-oriented role, preferably in Customer Success, Partnerships, or Operations within an agile, high-growth SaaS company
• Effective communication: Ability to collaborate and communicate with diverse stakeholders, internal and external teams, and senior leadership across verbal and written communication as well as in-person and remote work environments
• Cross-functional excellence: Effectiveness in partnering with a variety of internal partners to meet a common goal
• Strategic thinking & execution: Proven success in applying critical thinking and an analytical approach to complex problems while keeping high-level strategy, outcomes, and goals in mind

About Ontra
Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle - from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.
Our benefits

• Opportunity to participate in Ontra's unit-based compensation program
• Medical, dental, and vision insurance base plans at no additional cost
• Employer-sponsored retirement plans
• Monthly phone and internet reimbursement (equivalent of $100 USD)
• Annual professional development reimbursement (equivalent of $2K USD)
• 4 months (16 weeks) of parental leave
• Unlimited paid time off
• Twice-weekly lunch perk

Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Pay transparency
Ontra publishes salary ranges on our salary board here: https://bit.ly/3UjAOE3, which currently includes estimated annual cash salary ranges for candidates based in Colorado and New York City, in accordance with applicable laws and regulations.
Ontra leverages current market data to determine compensation, so posted figures are subject to change as new market data becomes available.
Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.
In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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