Associate Implementation Manager - Work from home - Express Scripts

POSITION SUMMARY

The Associate Implementation Manager will be responsible to facilitate the relationship between the site operations and Account Management and/or Implementation personnel/select external client personnel. Assess the quality, consistency, and satisfaction of services delivered by Express Scripts. Act as a consultant in ongoing client relationships to ensure retention of the client and resolution of service issues. Interface with Implementation and/or Migration personnel and account management to ensure that specialty programs set up for new and existing clients are functioning according to optimal service standards.

Responsible for handling routine and progressively more complex work assignments in support of leadership. Position requires intermediate account and operational knowledge in order to complete assigned work and ensure client satisfaction. Contributes to process improvement projects/initiatives. Proactively looks across work streams for opportunities to take on work/requests, ensuring workload remains at full capacity based on accomplished cross-training.

Essential Functions

• With a focus on quality and timeliness maintain ownership for assigned intermediate level Service Requests.
• Meet all service standards to ensure CST and client satisfaction.
• Handle work stream specific assignments of a progressively more complex nature.
• Begin to independently identify and resolve issues when possible and escalate as needed.
• Special projects, tasks and initiatives as assigned.

Qualifications

• Bachelor's degree preferred
• 2-5 years relevant project management experience
• Excellent communication (oral and written) and presentation skills with ability to effectively engage with various cross functional partners and stakeholders
• Strong attention to detail, analytical and problem solving skills
• Strong focus on book of business satisfaction
• Ability to resolve issues with the highest sense of urgency and within designated timeframes
• Strong leadership capabilities and the ability to effectively influence
• Ability to lead multiple projects simultaneously
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision
• Knowledge of the healthcare and PBM industry preferred
• Strong PC skills including Microsoft Office products, e-mail and the Internet

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 58,100 - 96,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.