Associate Manager, Internal Patient Care (Remote)

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

This position works closely with the Sales & Service, Strategic Sales and Marketing team to help deliver an unparalleled internal and external customer experience which will result in revenue optimization, identify innovative patient care solutions, and drive ease of business and scalability. This role will lead the internal patient care operations and provide support for our field sales and service team and help develop solutions that penetrate and maximize our patient care collections and sales.

Who We Want:

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members

Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing the right activities that lead to success.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Anayltical thinkers. People who can interpret data and utilize tools to tell a story and build better efficiencies.

What you will do:

• You will lead the design, documentation and maintenance of patient care (PC) systems and inventory allocation processes
• Collaborate in close partnership with business leaders to design, develop, implement, and support PC sales, applications and technologies
• Help lead the development and expansion across the SSS Valued Parter (VP) program and develop internal programs to support the growth of the patient care franchise
• Will take ownership of the PC sales support monthly updates including the completion and publishing of deliverables, e.g. KPIs, wins, opportunities, etc.
• Act as internal patient care SME for project Accelerate and support implementation and training needs
• Utilize SAP, Power BI, order generation process and supply/logistics knowledge to resolve problems, instruct on procurement model, coordinate and assist with implementations and trouble-shoot
• Educate and train internal and external customers on supply chain, on-demand and ordering process
• Partner with sales leadership to analyze buying trends and maximize revenue opportunity on up-selling, surplus product, primary vender opportunity and revenue gaps
• Highlight customer insights, competitive service advantages, and recommendations to drive customer efficiencies, savings and process improvements

What you need:

• B.S./B.A. degree or 6+ years additional relevant work experience
• 6+ years in inside sales, strategic services, program manager, healthcare, customer service or related area required
• Advanced knowledge of MS Office Suite with strong Microsoft Excel and PowerPoint skills is required
• Advanced knowledge of SAP and/or applicable ERP Sales Order module experience is preferred
• Excellent organizational and people skills with an ability to openly convey information to team members
• Demonstrated experience in transforming sales data into meaningful information
• Must be process-oriented, customer focused and highly motivated with results driven abilities

$85,500 - $182,000 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.