Associate Manager of Implementation
Job Description
For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.
Mission Statement:
We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
The Associate Manager of Implementation is responsible for innovating and leading a division of the Professional Services Implementation team. The Associate Manager will work with the Manager, Implementation to ensure that we have a knowledgeable team that can provide quality professional services. The Associate Manager will work with the team to improve implementation processes and to develop best practices.
Essential Tasks
- Provide supervision and leadership for Professional Services Implementation team
- Work with Manager, Implementation to ensure team has the appropriate training and professional development
- Monitor departmental measurements such as utilization to ensure that the team is fully utilized
- Verify daily / monthly team processes for customer communication, revenue and billing are being followed
- Assist Manager, Implementation with team decisions
- Work with Manager, Implementation to identity improvements to the implementation processes
- Review and address customer escalations related to customer issues or concerns
- Escalate critical customer issues to Manager, Implementation
- Foster cross department cooperation and communication
- Create a culture of ownership and accountability on the team
- Monitor staffing and recommend additional hires as needed
- Provide a timely response to customer questions
- Other duties as assigned by supervisor.
Preferred Skills and Experience
- Bachelor's degree, or equivalent combination of degree and experience
- Minimum 6+ years relevant experience and one year of leadership experience preferred
- Experience leading project teams
- Experience in a Services delivery team environment
- Higher Education experience
- Experience with Smartsheet or other project collaboration tool
- Excellent communication skills, written and oral
#LI-Remote
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Date Posted
11/19/2022
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4
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