Associate Operations Analyst

Job Category

Modernize seeks an Associate Operations Analyst to join our Operations and Analytics team. In this position, you will be responsible for supporting both our media and client teams as well as day-to-day business operations. You will create custom lead deliveries, do end-to-end publisher setups, execute tickets in JIRA and become an expert in all our internal systems. You are process and data-driven with great attention to detail. Using your analytical skills, you will dig in and solve problems, and effectively communicate recommendations to stakeholders, including senior leadership.

Responsibilities

• Create and execute CRM integrations
• Set up new publishers
• Create custom lead deliveries
• Set up and audit account configurations in our internal platforms
• Troubleshoot issues related to client and publisher integrations
• Analyze internal data to solve business problems
• Analyze client/media data to improve client/media performance
• Work with account management team on projects and execute tasks to drive efficiencies
• Strategize process improvements that support the business

Experience 

• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Technical proficiencies
• Provide end user support / resolution
• Able to be agile and adapt to evolving needs of the business
• Ability to produce deliverables to stakeholders that are valuable
• Aptitude to learn new technologies, systems and software
• Organized and detail-oriented, able to meet deadlines
• Self-Motivated, grasps new concepts easily
• Comfortable challenging others directly
• Proficient in Excel
• SQL knowledge a plus
• Tableau knowledge a plus

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