Associate Order Management Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Associate Order Management Specialist will assist in processing orders in Salesforce. The incumbent will also assist in maintaining renewal records in Salesforce with accurate pricing, customer and product information. They will partner with an Order Management Specialist (OMS), help maintain renewal quote data, and follow through with the OMS on outstanding renewals.

Essential Duties and Responsibilities:

Assist in managing small-sized customer renewals records in Oracle (75%)

• Assist in maintaining accurate customer renewal records in Oracle, including the addition of annual maintenance price increases.
• Follow the established renewal cycle process to help ensure the generation of timely quotes.
• Post-renewal, ensure invoices are properly generated and delivered, and next year’s renewal record is accurately generated.

Customer Support (25%)

• Assist internal and external customers in resolving order-related issues that may require redirection via emails or phone calls. Escalate to the Order Management Specialist for resolutions as needed.
• Help monitor dashboards and reports for undelivered invoices and draft quotes needing approval and bring them to the Order Management Specialist’s attention.

Required Qualifications:

• 0-2 years of work experience in Order Management
• High School Diploma required, BA degree helpful, but not required.
• General knowledge and basic experience with computers and business office software (email, Windows, Excel)
• Professional demeanor
• Good written and verbal communication skills
• Detail-oriented
• Committed to Rocket’s core values of empathy, humanity, trust and love

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

The base salary range for this role is $38,011.00 - $47,513.50 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
• Healthcare coverage options to fit you (and your family’s) needs
• Retirement savings, with matching contributions by Rocket Software
• Life and disability coverage
• Leadership and skills training opportunities
• Two paid work days for off-site training

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!