Associate Principal Engineer - Salesforce Consultant

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Support strategy and development of the CX salesforce service cloud product and account for overall product success.
• Collaborate with CX Product Business owner and technical teams to inform product strategy, design, and roadmap.
• Serve as a subject matter expert on our current/planned CX products and the custom implementation of SFSC.
• Collaborate with technical teams to inform product strategy, design, user stories and roadmap.
• Surface blockers and provide recommendations based on trade-offs to optimize user experience (including reps & consumers), time-to-market, and to clearly communicate goals, roles, responsibilities, and desired outcomes to internal stakeholders and remote teams.
• Leads Salesforce solution design & wireframing to guide team and receive sign-off from business - Manages and monitors Salesforce native release schedule and provides guidance to Capability owner on new features to adopt Product Definition and Capability Release.
• Facilitate meetings with cross-functional business and technical teams to gather product requirements and business use cases.
• Work with business owners to prioritize user stories, engineering for technical feasibility and delivery for capacity planning to ensure each sprint runs smoothly.
• Ensure there is a backlog of features and stories for supporting S&T chapter teams to deliver against (where appropriate balancing the need to advance the product with the ability for daily users to accept change).
• Work with the capability owner to design change management plans that will inform roll-out cadence and success planning - Partners with CX Capability owner on user stories and provide research where requested to further define what is possible.
• Creates features and user stories within ADO to appropriately manage the development and release process.
• Lead work between SF dev team & S&T product teams on best practices.
• Manages dedicated tester to capture acceptance criteria and run testing + coordinate UAT with CX Lead.
• Conducts deployment monitoring & verification Accountable for Success of Data Products & Growth.
• Participate in ongoing relationships with DPA & CX leadership as well as technical and business teams.
• Manage CX product life cycle from, planning, execution, and maintenance - Iterate on products, leveraging learnings from prior product builds to inform overall ideation.
• Management and documentation of release changes to the overall SFSC wiki to maintain consistency.
• Draft release note write-ups and communication for CX capability to share with relevant end users.

Qualifications

• 9+ years of salesforce service cloud product management with experience creating strategic product roadmaps and working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function.
• Minimum 3+ years of leadership and /or influencing experience.
• Experience building and launching products from ideation through launch and revision.
• Strong knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds.
• Strong experience driving and iterating salesforce products and highly technically integrated environments
• Bachelor's Degree.
• Salesforce Service Cloud expertise & certification Experience.
• Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
• Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
• Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
• Proactively drives impact and engagement while bringing others along.
• Ability to lead others without direct authority.
• Experience working with ADO. 

Good To Have Skills: Salesforce Workflow.