Product Operations Associate

We are looking for a Product Operations Associate to help strengthen how Unanet’s Product organization plans executes learns and improves.

In this role you will support the operating system of Product by bringing structure to ambiguity improving team rhythms and workflows maintaining strong documentation and reporting and helping cross-functional teams move from ideas to action with greater clarity consistency and speed.

You will partner closely with Product Management UX Engineering and customer-facing teams to support planning alignment decision-making and continuous improvement across the organization.

This role is ideal for a highly organized analytically minded adaptable professional who enjoys building better ways of working thrives in evolving environments and actively uses AI-enabled tools to improve quality speed and execution.

What You’ll Do

• Support product planning and operating processes including roadmap reviews intake workflows dependency tracking release coordination and follow-up on key initiatives
• Maintain and improve team processes templates standards and documentation to promote consistency visibility and execution quality across the product organization
• Partner with Product Management Engineering Design customer-facing teams and other stakeholders to support alignment decision-making and effective execution
• Prepare and maintain dashboards reports and analysis that provide visibility into delivery progress product health adoption signals and operational performance
• Maintain accurate product documentation decision logs and internal knowledge resources so teams can move faster with stronger shared context
• Identify manual repetitive or unclear workflows and recommend improvements through process refinement standardization automation and AI-enabled tools
• Use AI tools responsibly to support research synthesis drafting analysis knowledge retrieval and workflow acceleration while validating outputs with sound judgment
• Help identify test and scale practical AI use cases that improve how Product works including meeting summarization content drafting workflow support knowledge access and lightweight automation
• Contribute to an iterative operating model where processes evolve as the team learns priorities shift and new tools create better ways of working
• Help evolve how Product works in an AI-first organization by modeling curiosity adaptability and strong day-to-day use of AI in support of quality and speed

Your First 90 Days

In your First 30 Days you’ll build a strong understanding of the Product organization’s operating rhythms planning processes documentation standards tooling and cross-functional stakeholder landscape. You’ll learn how roadmap reviews intake release coordination reporting and knowledge management work today while identifying opportunities to improve clarity consistency and follow-through.

In your First 60 Days you’ll begin taking ownership of core operating workflows and recurring processes helping improve documentation dashboards reporting and coordination across teams. You’ll support stronger visibility into product health and delivery progress while partnering with stakeholders to refine team processes and reduce friction in day-to-day execution.

In your First 90 Days you’ll be contributing as a trusted operator across the Product organization helping scale practical improvements in workflows documentation reporting and AI-enabled ways of working. You’ll have identified and advanced meaningful opportunities to improve operational discipline team efficiency and the overall effectiveness of how Product plans executes learns and improves.

Who You Are

• 1 to 3 years of experience in product operations product management consulting or a similar cross-functional role within a software or technology environment or equivalent transferable experience for candidates making a career or discipline shift into product operations
• Demonstrated ability to operate effectively in a fast-moving environment where priorities processes and tools continue to evolve
• Experience supporting planning coordination documentation reporting or process improvement work for cross-functional teams
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities with follow-through
• Analytical capability and comfort working with spreadsheets dashboards reporting tools and structured documentation
• Strong written and verbal communication skills with the ability to synthesize information clearly for a range of stakeholders
• Comfort learning and applying AI tools in day-to-day work including generative AI workflow automation or knowledge support tools
• Demonstrated interest in using AI to improve team productivity decision-making and operational effectiveness
• Sound judgment in validating AI-generated outputs and handling sensitive information appropriately
• Experience working with cross-functional stakeholders to gather information identify gaps and improve team execution
• Bachelor’s degree or equivalent practical experience preferred

Your Differentiators

• Track record operating in a builder-led environment where speed iteration and outcomes matter more than excessive process
• Experience using AI-assisted workflows for drafting synthesis meeting preparation knowledge retrieval or operational execution
• Fluency with modern product and AI-enabled tools such as Jira Confluence Figma Lucid airfocus Pendo Power BI and generative AI assistants
• Experience supporting a product team through launch readiness post-launch learning and iterative process improvement
• Comfort working in ambiguity and helping shape new ways of working as a function evolves
• Experience supporting SaaS or other system-of-record software environments

Our Values

• We are a Team. Employees customers and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company.
• We do the right thing and have fun in the process.

The salary range for this opportunity is $90000 - $120000 per year. You will be eligible for employee equity as well as discretionary bonus compensation subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings please visit https://unanet.com/employee-benefits.  

 Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race religion sex national origin age disability veteran status or any other consideration made unlawful by applicable federal state or local laws.

What We Do

Unanet is the leader in AI-first ERP and growth software for project-based businesses. Trusted by more than 4200 government contractor architecture engineering and construction firms Unanet unifies financials projects and pursuits with built-in automation and compliance—all supported by a dedicated customer success team. This empowers leaders to make confident real-time decisions that drive growth from pipeline to profit.

Why Work With Us

We strive to unlock productivity for project-based businesses. We help our customers build a better world by delivering best-in-class solutions and services that enable teams to thrive.

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