Associate Renewal Account Manager

• Develop renewal plans for assigned customers proactively identify risk & expansion opportunities
• Analyze account performance data to forecast renewal outcomes & prioritize engagement
• Partner cross-functionally with Sales Customer Success Channel and Finance to ensure a seamless renewal experience that aligns with company goals.

• Independently manage and execute the full renewal lifecycle for assigned accounts ensuring timely and accurate contract completion.
• Negotiate terms and coordinate approvals with managerial approval & guidance for renewals and amendments balancing customer needs and company objectives.
• Exercise discretion to resolve customer or partner issues that could impact renewal execution.

• Serve as the primary commercial contact for assigned customers on renewal upsell and pricing related matters.

• Conduct renewal review calls and provide consultative guidance based on customer goals budget cycles and historical usage.
• Maintain and grow relationships with key decision-makers and channel partners.

• Identify and qualify upsell and cross-sell opportunities within existing accounts
• Partner with Sales and Customer Success to develop and execute account expansion strategies.

• Provide recommendations to improve renewal health and account profitability

• Prepare and deliver accurate renewal forecasts leveraging Salesforce Clari and internal reporting tools

• Analyze renewal trends to develop data-driven strategies for risk mitigation.

• Maintain detailed renewal documentation and account records.

• Collaborate with leadership on renewal playbooks & best practices
• Participate in team initiatives to improve renewal workflows and customer retention processes

• 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets
• Strong business judgement and ability to balance commercial objectives with customer satisfaction
• Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders
• Proficiency with Salesforce and other CRM systems
• Strong analytical mindset and forecasting ability
• Demonstrated initiative accountability and independence in managing a portfolio of accounts.
• Cyber Security or technology industry experience is a plus

• Strategic thinker with a proactive ownership-oriented mindset
• Customer-first attitude with proven problem-solving skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Collaborative team player who thrives in cross-functional partnerships

What We Do

At Rapid7 our vision is to create a secure digital world for our customers our industry and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity we’re ready to help you take command of your career. Join us.

Why Work With Us

With our products research and open source communities we’re building a secure digital future for everyone. This means constantly learning and evolving in an industry that’s anything but stagnant. You’ll be faced with tough challenges and given the support to find creative solutions that drive our business and your career forward.

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