Associate Screening Specialist (Hybrid)

We are seeking a Associate Screening Specialist (Hybrid) in the United Kingdom who can work from in office (West Bridgford, Nottingham) as well as from home.
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
First Advantage is changing the face of the background screening industry. With CEO Scott Staples at the helm, we’re driving innovation by listening to our customers and implementing agile development and design-based
If you are looking to grow your career in a culture that is ready for innovative thinkers, First Advantage is the place for you.
What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage serves 35,000+ customers, and performs over 93 million screens in over 200 countries and territories annually. And, with the industry’s largest global footprint, we are truly a worldwide organisation.
Who You Are:

• Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion. 
• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration. 
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new. 
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology. 

What You'll Do 
The Associate Screening Specialist is responsible for providing administrative, operational and support activities for all products and services as required within the KnowYourPeople product range.
This is a Hybrid position, individual must be in United Kingdom and will be required to work from in office up to 2-3 days a week (West Bridgford, Nottingham) as well as from home.
 

• Process internal post and handle accordingly
• Take ownership for a variety of customer requirements and progress applications within agreed service level agreements (SLA’s) across the KnowYourPeople product range
• Provide timely customer support and system assistance by monitoring and responding to customer operational queries via email
• Assist, develop and maintain internal support documentation as processes and products evolve
• Collaborate with data suppliers to continuously improve and develop working relationships
• Additional tasks as directed by your line manager or other team members

Hours: 08:30-16:30 Monday- Friday
What You May Need to be Successful:

• Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to
• Effective prioritisation of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements
• PC literate, including full use of Microsoft Office products
• Flexible and adaptable
• An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges
• The desire to learn, grow and embrace change in a technologically advanced environment
• Supports others and puts people first, working effectively both as an individual and as a wider team member.
• Behaves consistently with clear personal values that complement those of the organisations culture
• Action orientated individual, self-motivated and an awareness of the need for urgency

Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews

Our Culture Code

• Do the right thing (honesty, consistency, responsibility)
• Show respect for the individual (environment of dignity brings out potential)
• Put the client first (outside-in approach)
• Innovate and create (out-of-the-box thinking)
• Collaborate and appreciate one another (team-oriented)

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.