At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.

As the AVP Delivery you will lead the global strategy execution and performance of Braze’s delivery ecosystem overseeing both the Delivery Partner Account Management and Partner Success functions. You will own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes through partner-led service models at scale.

You will work closely with the Delivery Partner COE Customer Experience (CX) Sales and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction) deepen partner capability and maturity and drive seamless alignment across the customer lifecycle. Your role is critical to ensuring that partners are enabled empowered and motivated to deliver high-quality Braze services that accelerate customer value improve retention and support business growth.

As the senior leader for Delivery you will set the long-term vision for how Braze scales delivery with partners globally striking the right balance between quality efficiency and partner autonomy.

Key Responsibilities Include:

Win Together with Delivery Partners & advance partner capability and maturity at scale

• Drive reciprocal business growth by architecting co-selling motions that secure new logos for Braze while simultaneously expanding partner service opportunities and driving deeper platform adoption.
• Oversee the development of enablement programs certifications tools and playbooks that empower partners to deliver world-class Braze services.
• Ensure partners have the right resources training and pathways to independently build profitable and self-sustaining Braze practices.
• Develop and execute regional Delivery Partner acquisition strategies.

Partner with the Customer Experience (CX) org to define the global delivery ecosystem strategy

• Support defining and executing the multi-year strategy for partner-led service delivery across implementations managed services and advanced consulting.
• Establish the frameworks standards and operating models that drive consistent partner delivery quality and accelerate customer time-to-value.

Drive excellence in customer outcomes and CPSAT performance

• Partner closely with the CX leadership team to ensure partner-delivered engagements meet or exceed Braze quality standards.
• Monitor and improve CPSAT globally identifying systemic drivers of customer satisfaction gaps in partner capability and opportunities to proactively improve delivery experiences.

Lead and unify Delivery Partner Account Management + Delivery Success

• Manage and develop leaders across both organizations ensuring strong alignment shared goals and cohesive execution.
• Build a culture of accountability innovation and operational rigor that supports scalable high-quality partner delivery.

Ensure cross-functional alignment with Partner Services COE CX and Sales

• Work in close partnership with the Partner Services COE to align on ecosystem strategy partner tiers incentives and performance frameworks.
• Collaborate deeply with Sales and CX leadership to ensure seamless transitions from pre-sales to delivery and from delivery to long-term customer success.

Drive visibility accountability and operational excellence

• Establish and track performance metrics across CPSAT partner delivery quality enablement maturity partner capacity pipeline impact and partner-driven outcomes.
• Provide executive insights to senior leadership on the health risks and scalability of the delivery ecosystem.

Serve as the executive sponsor for priority delivery partners

• Develop and manage senior-level relationships with global systems integrators consultancies and scaled delivery partners.
• Align on shared objectives service offerings practice growth and mechanisms for ensuring consistent customer outcomes.

Champion partner-led delivery internally and externally

• Advocate for the value of Braze’s delivery ecosystem across the company ensuring partners are recognized as critical extensions of the customer experience and lifecycle.
• Represent Delivery in executive forums and influence product go-to-market and operational decisions that impact partner delivery.

• 15+ years of experience in professional services partner delivery channel development or ecosystem strategy within high-growth SaaS or enterprise technology.
• 7+ years of people leadership including managing leaders who oversee global or multi-region teams.
• Proven success scaling large delivery partner ecosystems improving service quality and driving measurable improvements in customer satisfaction.
• Strong affinity with SaaS sales excellence and front line experience of closing business through a business value based selling motion.
• Demonstrated ability to work cross-functionally with Customer Success Sales Partner COE Marketing and Product to create unified customer and partner outcomes.
• Deep understanding of services economics partner incentives enablement strategy and delivery operating models.
• Strong executive presence communication and influencing skills; comfortable navigating C-level discussions internally and with major global partners.
• A strategic thinker with an operational mindset capable of setting long-term vision while ensuring world-class execution.