Job Description
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Hiring Remotely in Arlington MA USA
Remote or Hybrid
88K-132K Annually
Mid level
Fintech • Insurance • Payments • Social Impact • Financial Services
Leader Bank is defined by our exemplary products and client services as well as our innovative spirit.
The Role
The AVP Innovation & Support Manager oversees projects in Residential Lending ensuring compliance and operational efficiency while managing the Support team.
Summary Generated by Built In
Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002 Leader Bank had one branch office $6.5 million in assets and 7 team members. Since then the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets more than 400 team members 6 branch offices and annual mortgage originations of over $3 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years and our team members embrace these values. Our mission is to obsess over our clients make them feel valued and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members Leader Bank prioritizes competitive compensation and benefits a healthy work-life balance and an environment that fosters diversity and inclusion.
Summary
The AVP Innovation & Support Manager within the Residential Lending department of Leader Bank is responsible for analyzing the effectiveness of processes and reporting functions and researching suggesting and implementing changes that drive efficiency scalability and compliance. A major component of this role is leading the Support team in addition to managing the portfolio of projects across the Innovation team. This role partners closely with Residential Lending leadership department heads and project owners to identify opportunities for improvement and ensure technology and reporting solutions align with business objectives.
Responsibilities
Qualifications
Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match medical and dental insurance and the opportunity to work for a fast growing local organization.
Leader Bank N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race color religion age gender marital status sexual orientation national origin disability military status veteran status or any other protected class.
The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance.
Salary Minimum: $87964.80 - Salary Max: $131947.20
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses commissions short- and long-term incentives and program-specific awards. In addition Leader Bank provides a variety of benefits to eligible team members including health insurance coverage a team member wellness program life and disability insurance a retirement savings plan paid holidays and paid time off and vacation.
Leader Bank N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race color religion age gender marital status sexual orientation national origin disability military status veteran status or any other protected class.
Leader Bank is an E-Verify® participant. * For more information click on the links below:
https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG
https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg
* E-Verify® is a registered trademark of U.S. Department of Homeland Security
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years and our team members embrace these values. Our mission is to obsess over our clients make them feel valued and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members Leader Bank prioritizes competitive compensation and benefits a healthy work-life balance and an environment that fosters diversity and inclusion.
Summary
The AVP Innovation & Support Manager within the Residential Lending department of Leader Bank is responsible for analyzing the effectiveness of processes and reporting functions and researching suggesting and implementing changes that drive efficiency scalability and compliance. A major component of this role is leading the Support team in addition to managing the portfolio of projects across the Innovation team. This role partners closely with Residential Lending leadership department heads and project owners to identify opportunities for improvement and ensure technology and reporting solutions align with business objectives.
Responsibilities
- Research recommend and implement innovative solutions that support business growth regulatory compliance and operational excellence.
- Operate effectively in a large complex organization with multiple stakeholders and simultaneous initiatives.
- Serve as a project manager within the Innovation team overseeing a portfolio of high impact initiatives designed to drive growth or efficiency.
- Review project scope objectives timelines and success metrics in collaboration with leadership.
- Balance competing priorities while ensuring projects are delivered on time within scope and aligned with strategic goals.
- Communicate project status risks and outcomes clearly to leadership and stakeholders.
- Lead and manage the Residential Lending Support team ensuring high levels of service responsiveness and accountability.
- Oversee and maintain various reporting functions across Residential Lending.
- Streamline and enhance reporting processes through the use of Power BI / Retool ensuring accuracy consistency and usability.
- Partner with business leaders to design and deliver reporting that supports operational insight decision-making and regulatory requirements.
- Ensure reporting solutions are scalable and aligned with evolving business needs.
- Maintain up-to-date knowledge of all mortgage lending laws and regulations including federal state and investor requirements.
- Ensure processes systems and reporting support ongoing compliance quality control and audit readiness.
Qualifications
- Bachelor's degree or equivalent experience required advanced degree a plus.
- Significant experience in the mortgage industry preferably within Residential Lending operations innovation or technology.
- Experience with Encompass strongly preferred; experience with Encompass on Web migration a plus.
- Demonstrated success developing and executing strategic roadmaps and managing complex project portfolios.
- Strong understanding of mortgage compliance regulatory requirements and quality control practices.
- Experience with Power BI Retool or similar reporting tools.
- Dynamic energetic and proactive leadership style
- Strong communication skills with the ability to engage effectively with department heads project owners and executive leadership
- Excellent analytical problem-solving and decision-making skills
- Ability to translate business needs into technology and reporting solutions
- Highly organized with the ability to manage multiple initiatives simultaneously
- Collaborative team player with a continuous improvement mindset
Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match medical and dental insurance and the opportunity to work for a fast growing local organization.
Leader Bank N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race color religion age gender marital status sexual orientation national origin disability military status veteran status or any other protected class.
The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance.
Salary Minimum: $87964.80 - Salary Max: $131947.20
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses commissions short- and long-term incentives and program-specific awards. In addition Leader Bank provides a variety of benefits to eligible team members including health insurance coverage a team member wellness program life and disability insurance a retirement savings plan paid holidays and paid time off and vacation.
Leader Bank N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race color religion age gender marital status sexual orientation national origin disability military status veteran status or any other protected class.
Leader Bank is an E-Verify® participant. * For more information click on the links below:
https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG
https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg
* E-Verify® is a registered trademark of U.S. Department of Homeland Security
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The Company
HQ: Arlington MA
420 Employees
Year Founded: 2002
What We Do
Founded in 2002 Leader Bank is a Massachusetts-based entrepreneurial financial institution that approaches banking differently. The core tenets of Leader Bank include client services exemplary products and innovation to meet the needs of its clients. Leader Bank’s best-in-class staff has been at the forefront of supporting the bank’s rapid growth and client-oriented solutions as the bank has continued to expand its commercial and retail products and solutions over the last two decades. Leader Bank is a committed corporate citizen and prides itself on partnering with and supporting philanthropic organizations.
Why Work With Us
Leader Bank is a dynamic workplace that offers a healthy work-life balance and our team members are afforded the opportunity make a true difference in the communities we serve. Beyond the banking relationships with our clients Leader Bank embraces our responsibility to support the region we serve.
Gallery
Leader Bank Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most team members are on a hybrid schedule splitting time working from home and our offices. Some do work fully remote others work fully in-person.
Typical time on-site: 2 days a week
HQArlington MA
Our corporate headquarters is centrally located in beautiful Arlington Massachusetts and easily accessible via Route 2. Our offices are surrounded by local eateries schools and grocery stores – making for a neighborhood feel just a short drive or ride on public transit from downtown Boston.
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Fintech • Insurance • Payments • Social Impact • Financial Services
Remote or Hybrid
United States
420 Employees
106K-158K Annually
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Date Posted
04/09/2026
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