AWS Project Manager

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking an AWS Project Manager to join our team. This is a 100% remote role based in the US.

As the AWS Project Manager, working remotely in the US, you are the communication focal point for our development/delivery teams with our clients. Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration, and task follow-up, VoiceFoundry PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SMEs regarding AWS, allowing them to make suggestions that add value to their clients. Project Managers act as the voice of reason and wisdom on projects to protect the client’s investment and their team’s welfare and state of mind. Our PMs should be good at communicating success and failure equally well. VoiceFoundry is not perfect, but we are customer-obsessed and want our customers to know we have their back.

What You Will Be Doing

• Daily, the Project Managers focus on the following areas:
• Schedule stand-ups and other meetings with their team and their clients.
• Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
• Keep team members busy. There’s always work to be done. Our PMs help devs find the right work them.
• Assist in documenting the design of the process for the contact center
• Provide key assistance for transitioning from delivery to managed services
• Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
• Identifying tradeoffs between various solution options.

What You Bring to The Role

• Knowledge of the contact center industry is a big plus
• Experience managing complex technology projects in/for large organizations
• AWS ecosystem knowledge - AWS Certifications are even better.
• Certified Scrum Master, SAFe certification
• Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
• Thorough knowledge of agile methodologies such as Scrum

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $100K to $135K. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• This position eligible to participate in an annual incentive program. 

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About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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