Back Office Platform, Product Operations Lead

Job Description
This role is remote, with one required visit to your designated home office per quarter.
Remote option is available for employees located in the following states; AZ, CO, CT, FL, GA, IA, IL, IN, LA, MA, MD, MI, MS, MT, NC, NJ, NV, NY, OH, OR, PA, SC, TX, TN, WA, WV, and Washington D.C. (States subject to change at any time)
Home Office: Jersey City, NJ
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BEHOLD! On the Technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!
The Product Operations Lead is responsible for improving how the organization operates so that it can deliver products efficiently and of high quality. They help identify, define, and drive operational improvements, oversee the planning and delivery of strategic projects, as well as managing budget and vendor relationships. Product Operations Leads are the conscience of our processes ensuring that we do what we say we will do. They make sure teams have what they need, and if not, figure out how to make it possible. POLs work closely with the RA/Zone budget so they can digest the realm of possibility when it pertains to expenses. Product Operations Leads are highly organized and focus on documentation to scale appropriately, and as a result, hold teams to the same level while assisting them when needed.
What You Will Do:

• Great communication and organization skills
• Build tracking mechanisms to measure team's performance to Pillars
• Work with Finance and the Chief of Staff to maintain and forecast budgeting within the RA/Zone
• Responsible for managing, planning, and reporting on your RA's overall budget, CAPEX, OPEX, and 3rd party contracts
• Track, lead and provide progress updates on key organizational improvement initiatives
• Be a leader in my requirements area working to deliver the organizational vision
• Define and/or mature processes and procedures within your Requirements Area where none may exist
• Drive overall knowledge management within your RA to ensure sufficient documentation exists
• Track progress of pillars, quarterly roadmap, KPIs, risks, and mitigation efforts
• Measuring success of the processes
• Manage contracts and relationships with key technology vendors
• Identify challenges that span across RAs and propose improvements or projects that address those issues with a GM sponsor
• Define and own operational improvements that span multiple RAs
• Serve as an escalation point for dependencies across RAs

What You Will Need:

• 3rd Party Vendor Management
• Tooling and Procurement
• Knowledge Documentation, Management, and Sharing
• RA/Zone Budget, CAPEX, OPEX, and 3rd Party Contracts
• Detailed knowledge of software delivery processed and approaches in use across the market, i.e. Agile, Scaled Agile, LeSS
• Ability to build trusting relationships with your colleagues
• You are a go-to person in the organization and must be able to lead through influence, not hierarchy

About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!