Back Office Professional (Seller Support) at Trendyol

Back Office Professional (Seller Support)

Trendyol · Istanbul / Maslak

Company

Trendyol

Location

Istanbul / Maslak

Type

Full Time

Job Description

Team: Backoffice Management

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

About the Role

As a Back Office Professional (Seller Support), you will collaborate with all stakeholders to resolve seller issues and improve processes. You will manage end-to-end operations between sellers, customers, and internal/external teams to ensure requests are handled effectively.

You will monitor KPIs such as quality, surveys, and productivity, take improvement actions, and keep teams aligned with process updates. In critical situations, you will activate rapid action plans and lead solution-oriented initiatives to address recurring seller issues and improve overall satisfaction.

Responsibilities

The teams that resolve requests from partners such as sellers, customers, and cargo, which cannot be solved in the first contact, receive support.

They manage and oversee outsourced teams.

They prepare and monitor daily reports for quality, efficiency, and service level objectives, and quickly develop solutions for any issues that arise.

They document existing and changing processes and ensure that the teams implement these processes perfectly.

They act as a bridge between outsourced teams and internal customers, resolving prolonged and unresolved issues.

They extract pain points from data, identify recurring problems, and project solutions, providing support for those projects.

They bring process optimization and improvement suggestions and prioritize tasks that will provide the highest benefit to the customer.

They evaluate progress with internal and external customers.

They hold regular meetings to resolve requests, suggestions, and complaints.

They work closely with technical teams for self-service and AI solutions.

Expected Qualifications

Basic MS Office, especially Excel usage

Back office operation know-how

Customer experience know-how

Operational excellence

Follow-up

Communication & stakeholder management

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