Bilingual Account Manager

We’re looking for a Bilingual Account Manager to support relationships with Garner’s clients and brokers, and to ensure a seamless buyer and user experience. This role’s focus is relationship management, understanding client needs, and day-to-day execution. As the point of contact for key client stakeholders, the Account Manager has the ultimate goal of ensuring client happiness.

Responsibilities Will Include:

• Support specific client and broker relationships
• Execute project management plans for new client onboarding
• Collaborate with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
• Track client success KPIs, escalate areas of concern and mitigate risks 
• Communicate regularly with economic buyers and members to understand ongoing needs
• Develop client reports, meeting materials, and workshops as needed

The Ideal Candidate Has:

• 2 years of account management experience (B2B SaaS); experience in employer health benefits preferred
• Spanish fluency, both verbal and written
• An ability to manage complex projects and achieve results against tight deadlines
• A track record of building relationships with sophisticated external stakeholders
• A desire to work in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the healthcare system