Pager Health

Bilingual Care Coordinator (Per Diem) - U.S. Remote

Posted Yesterday

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Hiring Remotely in United States

Remote

20-21 Hourly

Junior

Artificial Intelligence • Healthtech • Mobile • Software • Telehealth • Generative AI

Come work for Pager Health!

The Role

The Bilingual Care Coordinator assists patients in navigating the healthcare system providing non-clinical support coordinating care and ensuring effective communication throughout the care journey.

Summary Generated by Built In

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement intelligent health experiences for their patients members and teams through integrated technology AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy while simultaneously reducing system friction and fragmentation powering engagement and orchestrating the enterprise. Pager Health partners with leading payers providers and employers representing more than 28 million individuals across the United States and Latin America.

We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified more meaningful healthcare experience for all – one that we’re determined to enable.

About You

The Bilingual Care Coordinator is passionate about helping others demonstrates strong technical proficiency communicates effectively and excels at multitasking while adapting quickly in a dynamic environment.

Position Summary

The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional service-oriented approach. This role partners with nurses providers and operational teams to coordinate care manage scheduling and support patient communication across the care journey.

As a non-licensed role the Care Coordinator provides non-clinical support helps resolve barriers to care and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.

Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week based on business needs).

Candidates must also be able to complete a 4-week paid training period (full-time) Monday - Friday from 9:00 AM to 5:00 PM.

Responsibilities

Provide non-clinical support to patients and members through virtual channels including messaging phone and video while delivering a high-quality service experience

Support care coordination activities such as scheduling follow-up outreach resource connection and resolving non-clinical barriers throughout the care journey

Partner with nurses providers and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience

Recognize and escalate clinical concerns symptom-related questions urgent issues or other needs requiring licensed staff in accordance with established workflows

Troubleshoot real-time technology access or service issues that may affect the patient or member experience

Support new workflows operational initiatives and other non-clinical duties as business needs evolve

Required Qualifications

2+ years of experience in a customer-facing patient-facing or healthcare support role

Strong verbal and written communication skills

Ability to type 45+ words per minute

Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools

Comfortable using multiple technology platforms and systems simultaneously

Ability to work in a fast-paced changing environment

Strong organizational skills and attention to detail

Ability to recognize when an issue requires escalation

Strong Critical Thinking Skills

Demonstrates coachability by receiving and applying feedback constructively to improve performance

Bilingual fluency in English and Spanish both written and verbal

Preferred Qualifications

Experience in healthcare support (e.g. care coordination patient access scheduling customer service or concierge support) across inpatient outpatient virtual or contact center environments

Training or experience as a Nursing Assistant Medical Assistant or similar healthcare support role

Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem

Hourly Pay: $20 - $21/hour

At Pager Health you will work alongside passionate talented and mission-driven professionals – people who are building scalable platforms solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job stretch your skills and drive the company’s future. You will be part of a remote-first dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly you will be an industry innovator who is making a positive impact on people’s lives.

At Pager Health we value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format please do not respond and report it to [email protected].
Pager Health is committed to protecting the privacy and security of your personal information

Top Skills

Healthcare Platforms

Virtual Communication Tools

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The Company

366 Employees

Year Founded: 2014

What We Do

Pager’s virtual care platform enables healthcare organizations to help their members and patients navigate the entire healthcare journey with a personalized connected care experience. By bringing together clinical and service teams onto a unified collaborative communication platform Pager enables delivery of a complete set of virtual care services including triage telemedicine appointment scheduling prescriptions labs and care advocacy to help your members make better health and benefits decisions. Pager was founded in 2014 in New York City and its platform supports over 15 million people across the United States and Latin America. For more information visit pager.com.

Why Work With Us

Our teams are made up up passionate individuals who care about our mission and enjoy working together! At Pager you'll have the opportunity to shape and stretch your own career while making a real impact in today's healthcare landscape!