Bilingual Customer Communications Specialist

Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money-saving solar and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Customer Communications Specialist that will provide exceptional customer service to our clients.

Salary Range is $17 - $20

As a Customer Communications Specialist at PosiGen, you will review contracts with the customer to make sure they understand the contract details over the phone. Answer/address all customer questions related to the contract and or the product purchased. Review/Approve contracts (leases, loans) and related documentation for completeness submitted to Doc Control by sales across all the markets

Essential Job Functions include: 

• Communicate with internal departments concerning documents and or customer questions
• Support internal departments throughout the sale and install process
• Ensure that all documents follow state, jurisdictional, and utility company requirements
• Ability to understand lease and loan documents, and other legal documents including, but not limited to,  successions, wills, cash sale documents, and title reports
• Check automatic payment forms for accuracy and process accordingly 
• Update Salesforce/Pulse and other software systems as needed with customer information, sub-contractor information or sales information to ensure the customer continues through the installation process in a timely manner 
• Assist in any special projects as assigned to the Document Compliance Department
• Support sales team to facilitate the proper operational flow

Education/Experience

• High School Diploma
• Excellent communication and written skills 
• Ability to accurately type 45 words/minute
• Strong computer skills (Excel, Word, Outlook, Adobe, and related applications)
• Ability to review 20 or more standardized contracts per day
• Experience with Salesforce CRM software a plus
• Experience with DrawLoop and DocuSign software a plus

Competencies

• Ability to work as a team player in a fast paced and deadline driven environment
• Ability to adapt in a fast paced and changing environment
• Excellent communication skills including the ability to communicate effectively in person, over the phone and by email
• Excellent customer service skills
• Must be detailed oriented and quality and results focused
• Ability to follow management direction and take constructive feedback
• Capable of working independently without guidance

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.