Bilingual Customer Service Agent (Hybrid)

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Schedule: Monday - Friday, 9:30 AM - 6:00 PM EST

Work Flexibility: Hybrid (2 days in office at 2 Medicorum Place, Waterdown, ON)

Come join Stryker, Fortune Magazine's #1 Best Workplace in Manufacturing 5 years in a row!

At Stryker, our teams work with products that are improving and saving people's lives. Our diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products help people lead more active and satisfying lives.

Who We Want:

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What You Will Do:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. Additional responsibilities require the Bilingual Customer Service Agent to:

• Respond in a professional and enthusiastic manner to all customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues.
• Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies.
• Employ excellent time management, prioritization, and organizational skills to follow up with customers on all outstanding issues within expected timelines.
• Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers.
• Provide back-up coverage for receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively.
• Accurately process customer orders received by telephone, email, and EDI; Provide acknowledgement and confirmation of receipt to the customer.
• Actively manage open sales orders to ensure timely shipments/accurate sales/proactive communication to customers.

What You Need:

Required:

• Post-Secondary Education
• Two years' experience working in a call center/customer service environment
• Bilingualism (Fluent in both French and English to include writing and speaking)

Preferred:

• Experience in the medical field

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.