Bilingual Customer Service Specialist - Italian/English

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you! 
 

What you will do 

• Handling all customer service needs and support for our European customers 
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns 
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up 

About you 

• Experience of customer service/call center experience 
• Bilingual in English & Italian (written and verbal) 
• High school diploma or equivalent 
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Hybrid or remote (but must be willing to travel to the Soho office when required)

Working Hours: Variable shifts (some evenings & weekends)