Bilingual HR Support Representative

Join Sutherland - Where Your Career Soars! 

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages! 

At Sutherland, You'll: 

• Dive into intriguing projects for renowned global brands. 

• Grow and sharpen your skills in a vibrant and supportive environment. 

• Collaborate with exceptional talents on exciting initiatives. 

What We Need: 

We're on the lookout for a dynamic Bilingual HR Support Representative proficient in Italian and English to ensure seamless HR support for our clients.

What You'll Receive: 

Long-term job security with a permanent contract. 

Additional health and life insurance coverage. 

Generous annual leave, including wellness days. 

Food vouchers and paid breaks. 

Competitive salary and clear career progression. 

Flexibility to work remotely. 

World-class on-the-job training. 

Your Responsibilities: 

• Receive and log HR inquiries promptly via phone and email. 

• Resolve queries through efficient ticketing systems. 

• Address employee inquiries on policies, benefits, and more. 

• Maintain high-quality service levels and adhere to processes. 

• Handle sensitive information with integrity and confidentiality. 

• Take ownership of query resolution and individual metrics.

• Excellent proficiency in Italian (B2 or higher). 

• Good command of English (B2 or higher). 

• Strong attention to detail and interpersonal skills. 

• Excellent decision-making and problem-solving abilities.

• Ability to manage confidential data with strict adherence to privacy standards. 

• Agility to adapt in a fast-paced, dynamic environment. 

All your information will be kept confidential according to EEO guidelines.