Bilingual Senior Customer Success Manager (Spanish)

As a Senior Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Senior Director of Customer Success.
Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify and successfully close renewals and expansion opportunities within your book of business
• Develop collateral and conduct periodic business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive oversight and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members

Requirements for position:

• 5+ years of Customer Success Management or Account Management
• Fluent in Spanish and English
• Ability to travel when necessary
• Proven customer management skills with complex accounts
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
• Creative, resourceful, detail-oriented, and highly organized
• An analytical and metrics-driven work style
• Experience with Microsoft Excel
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is a plus

#LI-Remote
Benefits in the USA:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• Talkspace Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

(Colorado only*) Minimum salary of $105,000.00 + bonus + equity + benefits.*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.