Bilingual Technical Data Analyst (Mandarin and English)

What does a day in the life of a Technical Data Analyst look like?

• Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
• Documents customer interactions and technical issues in a customer relationship management (CRM) system or related platform
• Collect, clean and preprocess datasets from various sources to prepare then for analysis
• Develop and maintain data pipelines and ETL processes to facilitate data collection and integration
• Create and maintain data models, databases, and data structures for efficient storage and retrieval of data
• Perform data reconciliation and data analysis to extract valuable insights
• Monitor and maintain data quality and integrity, identifying and resolving data anomalies
• Provide feedback that can improve data-related processes, systems and solutions
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Performs other duties as assigned

What are the required qualifications of a Technical Data Analyst?

• Must have high school diploma or equivalent, Bachelor Degree in Information Technology or related field, preferred
• Minimum of 2 years experience in a data analyst and technical support or a similar role, preferably in the call center environment
• Proficient in Mandarin and English language both verbal and written
• Experience in Jira and Confluence
• Experience with data modeling and data analysis
• Experience with technical troubleshooting
• Knowledgeable with Excel or SQL
• Excellent communication skills, both verbal and written
• Proficient in using computers and various software applications