Job Description
Primary Duties / Key Responsibilities
- Address customer inquiries & requests account reviews & other inbound billing related inquiries from external customers followed by documenting related discussions & research
- Research & verify customer issues with internal teams to determine root cause & warranted remediation
- Clearly & concisely present information in verbal or written form to internal & external customers
- Other projects & billing related customer responsibilities as needs arise
Required Experience & Specialized Knowledge & Skills
- High school diploma/GED with 2+ years of billing-related experience preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
- Ability to articulate issues document resolution & recognize when to escalate
- Strong written & verbal communication skills required
- Effective accounting organizational attention to detail & time management skills required
- Excellent computer & software knowledge essential including Excel Word PowerPoint Outlook with Oracle
- Experience working with customers or vendors to resolve issues with an excellent customer service track record
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge skills and abilities. Position may be eligible for additional compensation that may include commission (annual monthly etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE including disability/vets
Skills Required
- High school diploma or GED with 2+ years of billing-related experience (1+ year acceptable with degree/certification)
- Ability to articulate issues document resolutions and recognize when to escalate
- Strong written and verbal communication skills
- Effective accounting knowledge organization attention to detail and time management skills
- Proficiency with Excel Word PowerPoint Outlook and Oracle
- Experience working with customers or vendors to resolve issues; strong customer service track record
- Authorization to work in the United States for any employer without current or future sponsorship
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
- Retirement Support—The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements but the enhanced match is emphasized as a current standard.
- Healthcare Strength—Multiple medical options (Core PPO Premium PPO HDHP + HSA) and Kaiser in CA are available with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy dental vision telehealth and condition-specific supports.
- Parental & Family Support—Eight weeks of paid parental leave fertility coverage via Progyny adoption assistance and childcare/backup care resources complement flexible PTO and paid time off for voting volunteering and jury duty. These benefits are positioned to support employees across family life stages.
Cox Enterprises Insights
What We Do
For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work but for those that can be performed remotely we offer flexibility.
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Date Posted
06/24/2026
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