Job Description
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Hiring Remotely in USA
Remote or Hybrid
Mid level
Software
Empowering Construction Through Innovative Software
The Role
The Billing Specialist manages the billing process ensuring accurate invoicing resolving discrepancies and coordinating with teams to maintain customer accounts.
Summary Generated by Built In
We are HCSS. For the last 40 years we have been developing software to help construction companies streamline their operations. Based in Sugar Land TX our mission is helping customers achieve excellence through our proven customer-centric end-to-end solutions and exceptionally helpful service while providing a great life for our employees. With this mission at the core of everything we do HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation reflecting our strong culture industry leadership and commitment to excellence.
WHO WE NEED:
The Billing Specialist is responsible for managing the billing process to ensure accurate and timely invoicing of customers. This role involves preparing and issuing invoices verifying billing data resolving discrepancies and working closely with internal teams and clients to ensure proper account reconciliation. The ideal candidate is detail-oriented organized and has a strong understanding of billing procedures accounting principles and customer service.
Qualifications:
- 3+ years of experience within accounting and/or Finance
- Experience with handling complex billing questions on the phone and over email
- Strong attention to detail - Working in multiple systems to accurately bill renewals and update customer information(Salesforce and NetSuite experience while not required is a plus)
- Ability to work on a team with shared responsibilities
- Problem solver with the ability to research and ask questions
- Customer Service mentality
- Good verbal and written communicator that enjoys connecting with HCSS customers ● Prior experience demonstrating customer service and teamwork
- Detail-oriented with the ability to manage and prioritize many open inquiries and issues concurrently
- Technical aptitude to learn and use department tools
Role Responsibilities:
- Respond to internal and external billing inquiries via phone and email ensuring timely and professional customer service
- Investigate and resolve billing issues; update customer subscriptions and assets as needed
- Issue corrected invoices credit memos and rebills when necessary
- Coordinate with Sales and Customer Success teams to resolve billing discrepancies
- Review and process contract renewal quotes for accuracy; send via DocuSign
- Compare subscriptions across systems to ensure correct billing and renewals
- Follow up with customers on undelivered renewals and update contact info
- Generate invoices for mid-contract changes add-ons or non-standard billing cycles
- Create monthly invoices for GPS SaaS and Cloud-based product usage
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy they do their best work. Some of the benefits and perks we offer include:
- Flexibility to work Remotely - Must reside in Texas
- Medical dental and vision coverage with company-paid and employee-paid options
- Paid holidays sick days and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court soccer field track pickleball/tennis courts gym etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!
Skills Required
- 3+ years of experience within accounting and/or Finance
- Experience with handling complex billing questions on the phone and over email
- Strong attention to detail
- Technical aptitude to learn and use department tools
What the Team is Saying
HCSS Compensation & Benefits Highlights
- Healthcare Strength—Employer-paid medical and dental premiums on select Cigna plans with included dental and vision indicate robust core health coverage. Company-paid life insurance disability and long-term care add substantial protection.
- Wellbeing & Lifestyle Benefits—Extensive on-site wellness amenities (gyms track/courts fitness classes) and regular catered meals and events create strong day-to-day lifestyle support. Extras like wellness funds mental health benefits and pet insurance broaden the wellbeing offering.
- Parental & Family Support—Paid parental leave (up to six weeks for primary and three for secondary caregivers) together with job-protected FMLA indicates meaningful family support. Company-paid premiums for employees and children on select medical options further assist families.
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The Company
HQ: Sugar Land TX
589 Employees
Year Founded: 1986
What We Do
Since 1986 HCSS been developing software to help construction companies streamline their operations. Today HCSS is recognized as a pioneer and leader in the market serving thousands of construction companies across the nation. Year after year they continue to innovate refine and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative high-quality software and exceptionally helpful service while providing a great life for employees.
Why Work With Us
At HCSS we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within provide continuous professional growth and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
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HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The Company embraces hybrid working and provides flexibility to meet the needs of its employees and their lives.
Typical time on-site: Flexible
HQSugar Land TX
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Date Posted
05/13/2026
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