BizOps Lead

Playground is working to make excellent child care accessible to all. Playground has built best-in-class software to manage all aspects of running a child care business. We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest. We’re building the child care management platform that eliminates the administrative work of running a center.

Playground is at an inflection point and poised for rapid growth. We recently raised millions of dollars secured several statewide contracts and are working with thousands of schools across the country. Our founders were recently honored as Forbes 30 Under 30.

We are a team of owners unafraid to dive into large complex projects. If you’re excited about solving high-impact problems across a growing startup and want to work closely with company leadership to build operational excellence from the inside out we want to hear from you!

We’re looking for a Business Operations Lead to join our team. In this role you’ll act as an internal consultant owning and solving high-priority operational challenges across the company. Every 1–2 weeks you’ll tackle a new project — partnering with leaders in sales marketing revenue operations customer experience and beyond to unlock efficiency identify bottlenecks and scale processes that help us grow.

This is a high-impact highly visible role perfect for someone who thrives in ambiguity loves solving problems and wants to learn how all the pieces of a startup fit together.

• Identify and scope operational pain points across functions and lead structured problem-solving efforts

• Own short sprints (2–4 weeks) to deeply understand a part of the business and drive real change

• Design implement and optimize processes that help teams scale efficiently

• Build lightweight tools dashboards or workflows to help teams track and measure their impact

• Partner with team leads and company leadership to align on goals timelines and key success metrics

• Document your learnings and leave systems better than you found them

• Mapping and improving the Sales → Onboarding → CS handoff process

• Supporting GTM experiments like referral programs ABM pilots or pricing discovery

• Helping team leads scope track and report on weekly metrics across departments

• Jumping into Salesforce or Hubspot to clean up workflows or build a quick dashboard

• Running recruiting ops: managing hiring workflows coordinating communication and actively sourcing candidates

• Reorganizing the office layout to support team growth and collaboration

• Managing our location tracking system to keep internal records up to date

• Supporting CX with internal tooling improvements or better escalation workflows

• Rolling up your sleeves to document fix or improve any process that’s slowing us down

• You’re a structured thinker and problem solver — you can take a messy question and drive it to clarity

• You’re analytical and comfortable working with data spreadsheets and dashboards

• You’ve got great business judgment and can quickly understand new domains

• You’re scrappy proactive and unafraid to get into the weeds

• You have 2+ years of experience in investing consulting strategy business operations or a similar generalist role

• Bonus: You’ve worked at a fast-growing startup or in an early-stage environment

If you’re a hustler who’s excited to join a mission-driven early-stage company with ownership craftsmanship and empathy at the center of what we do apply now. The Playground team is fully in-office in Union Square NYC or Lodo Denver. Please make sure you are open to a fully in-person role before applying.

• Competitive salary + equity

• 3 weeks of PTO

• Health vision and dental benefits

• $1200/year education stipend

• 401(k)

• Free lunch daily

• New MacBook and any equipment you need

• Collaborative and supportive work culture with a high level of autonomy and room for growth

• Help accelerate our mission to make excellent child care accessible to all!

Salary for this position is $80000 - $130000 subject to standard withholding and applicable taxes. Job level and actual compensation will be decided on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified. Job level and actual compensation will be based on skills experience and interview performance.

What We Do

For too long child care programs have been stuck with clunky tools and manual processes falling behind while other industries get all the high-tech toys.Playground is flipping the script. Playground is a proven platform for child care providers to streamline their operations reclaim their time and get back to the joy of teaching and caring. Our all-in-one child care management software manages billing attendance registration and enrollment communication paperwork payroll and more.

Why Work With Us

At Playground we’re a mission-driven high-growth startup where collaboration creativity and entrepreneurial thinking fuel everything we do. We act like owners take initiative and make smart decisions independently every day. Join us to make an impact grow fast and be part of a team that truly values your ideas energy and drive.

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