Business Analyst

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

We are seeking a detail-oriented and innovative Business Analyst to join our team. In this critical role, you will act as a bridge between business needs and technical solutions, analyzing processes, identifying areas for improvement, and driving data-driven decisions to support organizational goals. The Business Analyst will collaborate with cross-functional teams, provide actionable insights, and contribute to the development of efficient workflows and strategies. 

What You Will Do

• Work with stakeholders to elicit, document, and validate business and system requirements. 
• Analyze business processes and performance data to identify trends, inefficiencies, and opportunities for improvement. 
• Develop and recommend solutions to enhance workflows, increase efficiency, and achieve business objectives. 
• Partner with operations, IT, and other departments to ensure project alignment and successful implementation of initiatives. 
• Create clear and comprehensive documentation, including process maps, business requirements, user stories, and reports. 
• Support quality assurance efforts by defining testing criteria and validating solutions to meet business needs. 
• Build and present dashboards or reports using tools like Excel, Power BI, or other analytics platforms to communicate insights and results to leadership. 
• Monitor implemented solutions to ensure ongoing effectiveness and identify further optimization opportunities. 

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor’s degree in Business Administration, Information Systems, or a related field. 
• 3+ years in a business analyst or similar role, preferably in healthcare, call center, logistics or a related industry. 
• Experience with process mapping, business requirements gathering, and data analysis. 
• Proficiency with tools like Excel, SQL, and data visualization platforms (e.g., Sigma, Snowflake, Power BI, Tableau). 
• Strong understanding of workflow design and business process improvement methodologies. 
• Exceptional communication, organizational, and analytical skills with a problem-solving mindset. 
• Experience working with enterprise systems such as ERP or CRM platforms. 
• Lean Sigma certification preferred – Yellow or Green Belt. 

 What Sets You Apart

• Knowledge of the healthcare or durable medical equipment (DME) industry. 
• Familiarity with project management methodologies like Agile or Scrum. 
• A demonstrated ability to translate complex data into clear, actionable insights. 
• Passion for leveraging technology and data to improve business outcomes. 

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.