Business Analyst I

Florida Power & Light Company is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!

Position Specific Description

In this position you will be responsible for working on cross-functional projects and support Billing and Payment operations to drive impactful change by reducing costs, increasing operational efficiency and driving adoption of electronic billing and payment options. Projects vary greatly in scope and complexity requiring employee to perform various functions from defining requirements, troubleshooting, test development and execution to project management. The role requires the ability to synthesize business requirements, adapt to Agile program development methodology and develop and execute test plans. You will be expected to offer design recommendations as well as present outcomes and design ideas to direct supervisor as well as upper management. In addition to working with other teams in Customer Service, this role collaborates heavily with IT for research, automation and system enhancements. Candidate must have advanced analytical experience and solid written and oral communication skills.

Responsibilities are complex and vary in nature; these include:

• Lead requirements gathering and coordination between internal customers and external vendors
• Assists with process design and modifications to support projects
• Validate and analyze different aspects of the Billing and Payment Options (BPO) operation for trending, variance and Ad-Hoc review to improve business outcomes
• Use knowledge of business processes to identify interdependencies and functional gaps
• Conduct analysis and prepare reports that provide operation and/or technical support to business operations
• Creates and communicates presentation materials for report out and updates with various levels of internal and external stakeholders
• Perform other job-related duties as assigned

The ideal candidate should have:

• 3+ years of business experience--particularly within Customer Service or Information Technology is preferred
• Preferred Bachelor's degree in MIS, Computer Science or other business discipline with a technical inclination
• Top-notch analytical skills, including data mining, evaluation, analysis, and visualization
• Seeking proficiency in SQL for efficient database querying and data manipulation
• Ability to manage multiple projects in parallel and ensure timely execution, follow-up and delivery
• Excellent written and oral communication skills
• Effective time management and organizational skills
• Strong attention to detail
• Customer service mindset
• Professional proficiency with Outlook, Word, Excel, and PowerPoint

Job Overview

Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit.

Job Duties & Responsibilities

• Conducts analyses and prepares reports that provide operational and/or technical support to business operations
• Conducts quantitative and qualitative research to support medium to large special projects
• Assists with process design and modification for continuous business improvement
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 3+ years

Preferred Qualifications

• Bachelor's Degree

Employee Group: Exempt

Employee Type: Projectbound FT

Job Category: Finance, Accounting & Business Analytics

Organization: Florida Power & Light Company

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Miami