Business Analyst, Merchant Operations

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. 

Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.

Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.

Meet the Operations Team:

The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to increase the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. The Merchant Operations team works cross functionally to get locations live on the platform and tries to make our product even better for our merchants every day. We value a supportive work environment where we can learn from our mistakes while we take on the constantly evolving challenges that come with supporting a fast-growing business!

What you'll do:

As an Analyst on the Merchant Operations team, you'll drive merchant success & Upside's operational efficiency as we expand nationwide and support our 50,000+ merchant locations by:

• Implementing merchant launches from large enterprise customers (thousands of locations) to SMB merchants (a handful of locations)
• Adding new merchant sites (gas, grocery, restaurants, and more) to the platform by configuring the system via internal tools and scripts
• Ensuring continued participation of merchants by building and using internal dashboards and reports to convey product value to internal partners
• Developing and improving processes to increase Merchant Operations team efficiency and while minimizing opportunity for error
• Analyzing merchant metrics and improving site performance by monitoring merchant data feeds and calling out issues to understand merchant health and to prioritize automation projects
• Running custom ad-hoc investigations and analyses to support Sales and Account Management teams 
• Working with product & engineering teams to automate the onboarding process, configuration tools, and client reports

What you need:

• 3+ years of work experience
• Strong analytical skills, organizational skills, and prioritization skills
• A keen eye for detail with an equal focus on process and execution
• Process and systems-oriented approach to problem-solving
• Self-starter who gets things done
• Experience working in a fast-paced environment and interest in doing so at a quickly growing startup!
• A constant desire for learning and self-improvement

The fine print:

• This role is a hybrid role and required to work from our Washington, D.C./Austin office at least one day a week.
• Notice to recruiters and placement agencies: This is an in-house search. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!